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"The staff was friendly and quick to respond to the customers."

"Love the Elm and I can’t say enough. Truly a Gem. Travelled with spouse came for 3 nights and ended up staying here for 5. We love the courtyard and the old charm of the Inn. The staff is super helpful and very nice. Rooms are very clean and quite quaint. I was pleasantly surprised by the breakfast. I was expecting a muffin and fruit and got so much more. There was premade omelettes, sausages, waffles, pastries or muffins, fruit, yogurt and granola. Of course, there was always coffee, juice, tea and sparkling flavored waters. To top it off, Between 6 and 7 every night they serve warm cookies. The location is within walking distance of downtown Napa. About 30 minutes walk to the river and the far end of downtown. We will definitely stay here again if we return to Napa. "

"The staff wasn’t able to find our reservation and had to wait for the manager to come which took forever. The picture of the room as advertised on their website has a balcony but it actually doesn’t. "

"Very spacious and clean rooms with great golf club view."

"I am very disappointed with my recent stay. We arrived to find our room was not ready at the promised time, which was already an inconvenience. Once we were finally able to check in, the condition of the room was unacceptable: the air conditioning was non-functional, the sliding door lock was misaligned and did not secure properly, and the bathroom was poorly cleaned with visible mold. To add to the frustration, the level of service was lacking; when we checked in, the front desk was actively handing out cookies to other guests but neglected to offer us the same, which felt dismissive after the delay we had already experienced. I expected a much higher standard of service and maintenance from a DoubleTree."

"We were on the 4 th floor and was very loud talking all night long. Hard to sleep. "

"I like having a water kettle and toaster oven in the room. "

"Enjoyed every minute from the balcony "

"No additional comment. Property was very well kept, clean and inviting. "