"The hotel was almost entirely occupied by a very large number of people celebrating a bar mitzvah. The hotel reservation staff never told me of this event. I rented two rooms, one for me and my husband and one for my daughter and her husband and two young children (both under the age of 5). As my husband, myself and a staff member walked to our room, the staff member informaed us that the bar/food locationi was unavailable because the party occupying most of the hotel, did not want "ordinary folk" to have access to this service. Also, there were SILENT posters in various portions of our walkl from room to exit. The Mansion provided no additonal services to accomodate us "ordinary folk" - no room service; an app required to get a soda, and a TV internet that did not provide access to channels providing current programming. For access, we were instructed to join Samsung programming. Due to its geographic convenience, I have stayed in this hotel many times over the past 20 years. It appears they have a monopoly over the Glen Cove area. My past experiences have been equally non-hospitable. I stayed there for my son's wedding, and they put me in one of those lower-level mildew-ridden rooms. For $300+ per night, they provide minimal amenities. The rooms are poorly lit, poorly ventilated, and not conducive for handicapped patrons.
I WILL NEVER STAY AT THIS HOTEL AGAIN."
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