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"easy to find"

"Upon check in we explained to the front desk clerk very clearly that we had two reservations and specifically asked that she put us in a room that we could stay in for the duration of our stay because we didn’t want to have to change rooms. She sent us to our room after assuring us we could stay in our room for two nights. She was unsuccessful at doing this and we had to interrupt our visit with our friends to return to the hotel to change rooms. This was disruptive and annoying but what was worse was how rude the employees were that we talked with. One actually hung up on me. Not once did they apologize and accept responsibility for their mistake. Had they apologized and maybe offered us a coffee and croissant or something it would’ve been better received. They seem to not value their Expedia guests. They kept blaming the situation on me for booking through a 3rd party. I will never stay at this hotel again. It’s poorly renovated. The floors were dirty and I kept bumping into the corners of the hard oversized bed frame. Our room was also below ground level with an air conditioning system to look out at. There are better places to stay in Staunton with more courteous employees. Never again."

"Room was clean, but a bit dated. Some cracks in the ceiling and the door to the bathroom needed repairs or replaced. We were in the area for my niece's wedding and this is definitely the best option in the area, but felt like it was a bit expensive for what it is."

"Nice clean property. Good breakfast choices."

"Property could use a major makeover. Not very clean. The fire alarm went off at 4am and evadently it happens often. It’s fine for a quick overnight stay. "

"The staff was very helpful."

"Room was not clean Breakfast wasn’t good"

"Very nice and friendly front desk and cleaning staff. Very nice and clean rooms. Property has very nice clean area and safe feel. With plenty of free parking. close to lots of places to eat and a Walmart."

"Staff was absolutely delightful and helpful Round the clock coffee tea and hot chocolate a plus The bed cover was quite dismal, lots of stains and wear There were old Cheerios in the heater/cooler"