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"Great Staff, great facilities, room cleaness average, shower has yellowy stains, room has a stale smell. "

"The private onsen was not exactly what we were expecting. The food was mediocre and they could not accommodate my allergy. The location was beautiful and accessible to all things Hakone. The staff did not allow late check out and did not schedule the second breakfast with us. Overall, it was underwhelming and not worth what we spent. Hakone was incredible, we will be back, but we won’t stay here."

"Absolutely cannot fault this property. We didn’t eat in the hotel due to how expensive breakfast and dinner was so if you don’t have a car, be aware of this"

"Breakfast was great & onsen was clean, no fresh towel service at the onsen"

"An absolutely incredible property in Hakone. We couldn’t imagine a better experience in the area. Staff was very welcoming and inviting upon arrival, and the general ambiance in the lobby gave us a sense of relaxation immediately. Off-property Kaiseki dinner was a great experience, with amazing presentation of dishes and fantastic service. Onsen facilities were great, very clean with many amenities. Wonderful experience overall, thanks for making our first time in Hakone a memorable one!"

"This hotel was very nice. Our room was comfortable and nicely appointed. My only comment here is that we had requested a river view. There is construction across the river so it wasn't the beautiful view I was expecting. Of course that is not the hotel's fault, but it is worth noting. The staff was wonderful! Very helpful. They have a shuttle to the beginning of the Hakone Loop, which was helpful. We enjoyed the onsen in the hotel, Great place to relax. The restaurant and bar were very good. We had an excellent dinner there. And had their buffet breakfast twice. I would recommend this hotel."

"Thoroughly enjoyed our stay at the hotel and everything was to a high standard. Would stay there again ."

"Amazing experience with the onsen next door and it’s included for the stay, breakfast is great and the view of Mt Fuji is fantastic, clean room and facilities, I can surely recommend this to family and friends."

"Good hotel and convenient !!"