Find Hotel with a Concierge in Grand Anse

"Absolutely happy with the staff, particularly Sharon, she is so helpful & has a friendly smile anytime of the day. My only issue was that I was quoted a price in GBP by Expedia but the hotel had a higher rate when converted from USD therefore I paid more than agreed. I also wanted to pay for my stay in ECD, however the payment was taken from my account in advance without authorisation which incurred a charge. It was resolved as the manager was able to refund me & accept ECD, but I did not appreciate the drama"

"We loved our stay at Laluna. The only thing I would say is, we chose this particular resort in part because each room had a private plunge pool. We unfortunately only used ours once, and because we felt that we should. It's located in the front of your room, right along the walking path that others take. We wished it were more private and inviting. The food at the restaurant on the property was really good, and I can't recommend the spa again. We ended up going back a second time for another balinese massage before leaving, because it was that amazing. The property is lovely and the pool and beach are beautifully maintained."

"From the moment we arrived, the staff made us feel genuinely welcomed with warm smiles and exceptional service. The property itself is stunning, well maintained with breathtaking views, luxurious décor, and an atmosphere that instantly puts you at ease. Our room was spacious, beautifully designed. The bed was unbelievably comfortable, and waking up each morning felt like a dream. Dining at the resort was an experience in itself. Every meal was fresh, flavorful, and beautifully presented. The variety of options ensured there was something for everyone, and the service at each restaurant was top-tier. The ocean views are just breathtaking. The attention to detail throughout the resort is unmatched. What stood out the most was the level of customer service, staff consistently went above and beyond to ensure every need was met. It felt personalized, not just professional. Overall, this resort delivers a perfect blend of luxury, comfort, and exceptional service. I would highly recommend it to anyone looking for a relaxing and unforgettable getaway. I can’t wait to return!"

"Common areas were nice and staff was generally courteous. Breakfast choices were limited but food was passable. Lunch menu and preparation was best of the three meals. Supper left a lot to be desired. Poor selection badly prepared. Would not recommend the all inclusive option for this resort. The grounds were very nice. The pool is tiny and at times the water was cloudy, not at all inviting. The room was clean but furnishings were tired. The toilet flush lever had to be held down to work. The resort fell short in a number of areas, particularly the restaurant variety and preparation. Rooms need a major refresh. Staff was generally very pleasant and accomodating."