Find all hotels by Extended Stay America in Grand Rapids, OH

"We arrived in the evening. When I went to check in there was no one at the desk. There was a sign saying they would return shortly. We waited about 15 minutes in the lobby with our luggage. At that point two other groups came in to be checked in. The girl came in and was apologizing. She was very nice. But she had trouble with the computer and couldn't check me in. So ended up standing at the desk for about 10 minutes. And off-duty employee happened to be there and she was able to get us checked in via telephone. Unusual, I've never had anything like this happen. The staff was very accommodating and helping me get a room near the elevator. This is the only hotel where I've seen people walking barefoot in the hall and in the dining room. The floors of the hallway were soaked from people continually leaving the pool without drying off. It was a fall hazard. A man got into the elevator with no shoes on, he was coming from the pool. The next morning at breakfast I saw a boy about 12 walking around in the breakfast room without shoes on, it was disgusting."

"Halls smelled like pot. Room had an odor that you became accustomed to. Room was clean. Bed sheets were clean, bedspread had cigarette burns. Bathroom was clean also. We found the bed very uncomfortable. Not our worst stay at a motel. We were looking for a less pricey motel that would take our dogs. Pet friendly was their selling point and they delivered there."

"Breakfast was ok, staff ok, my room was good but grand daughters room had many ants, she reported to staff and lady said they could move her but there was no one there to check her room till morning. I stay in many hotels and never heard of such response. Would not recommend "

"The staff was friendly and attentive to your needs. Thanks for a job well done."

"I love the pool perfect for a family outing, also has a bar in the facility, so you can stay safe. And the location has multiple restaurants around, so it has multiple food options."

"Breakfast is great with hot and cold selections"

"Very nice day. No complaints."

"Close to everthing"

"If you like the smell of armpits and dirty beds, this is the hotel for you. "