2/10 Terrible
Kay
22 September 2022
Regarding our one night stay Stoke Rochford Hall:
Thursday 8th September
Upon check-in; reception staff were friendly, welcoming and helpful in directing us to our room and taking payment.
Making our way to our room, number 46, we were disappointed to be greeted with painters and decorators in the unkempt corridors and rooms leading to ours however, we accepted this was part of the hotel upkeep.
As we had a wedding to attend that evening we left promptly and returned to our room from our evening out, around midnight, to discover there was no hot water for a shower or bath. We left the water running to allow chance for it to heat up however, not even warm water was coming through at this point, it was stone cold. Reception was contacted by ourselves at this point.
Two members of staff attended the room shortly after and agreed there was no hot water. A change of room was offered but at this point I was already upset that I could not have a shower and i was in bed due to the late hour. As well as this, our bags were unpacked all around the room. I felt like our extremely rare night away had been spoilt and I became very upset.
Waking up the next morning to decorators in near by rooms to again discover there was no hot water. There was no hot water for a bath, shower or to the sink. I felt dirty and disappointed leaving the room.
I approached reception to check out. I explained what had happened and no apology was given by the receptionist. She stated that we ‘didn’t
Kay
Stayed 1 night in Sep 2022






























