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"excellent location,staff was very helpful with directions."

"Great location! Hop on bus a block away. Close to London Eye. Clean, comfortable, good buffet, good view. Didn’t need taxis. "

"Nice rooms. Accessible location. First visit to London. "

"It was very nice no complaints at all."

"Service was absolutely great! Location is great. The room had a nice view. I recommend this hotel."

"I stayed at The Cumberland London for 7 nights with my wife and three-year-old daughter, and we were thoroughly impressed with the entire experience. The location is outstanding, just steps from Marble Arch, Hyde Park, tube Station, bus stops, Selfridges, and countless restaurants and convenience stores. From the moment we arrived, the atmosphere was warm and welcoming, with every staff member, from security to bell team to the front desk, greeting us with genuine kindness. Our room was clean, tidy, and offered plenty of space for a family of three. I especially appreciated the smart elevator system, which minimized wait times during busy hours. A fun and unexpected highlight was the Back to the Future musical display, complete with the original DeLorean car, which delighted both adults and kids. Another detail that really impressed me was the eco-friendly program offering £10 to spend at hotel shops if you skip housekeeping. On top of that, the hotel provided thoughtful complimentary touches like drinks, biscuits, and chocolate in the room fridge, which you rarely find elsewhere. Most impressive of all was their fast and attentive service; whether we needed extra coffee pods, more towels, or had to weigh our suitcases multiple times right outside our room, the staff always responded quickly and cheerfully. Overall, The Cumberland exceeded our expectations, and I would wholeheartedly recommend it to anyone. We can’t wait for the chance to stay here again."

"This was my first time staying at this hotel. I chose it because of the area in which it is located. The location could not be better for those who like a bit of a local feel, since it is located in a residential part of the city. The room was well appointed with a view of the park. The breakfast was good, but not outstanding. Having said that, I would definitely stay there during my next trip to London."

"Great location, close to underground stations and great restaurants close by"

"amazing location, but a very very busy hotel. Would highly recommend the Tower Bridge view rooms"