"Beach transportation was unreliable. They kept us waiting with no explanation. When I asked they told me it was free….basically stop complaining it’s free. They forget I paid for resort fees that include beach travel."

"Recommendations for Management I encourage management to address the following areas: 1. Reservation Integrity and Communication Ensure that all certificates and booking confirmations validated by Hilton reservations are honored without requiring guests to re-verify or defend them at check-in. Internal communication between corporate and property-level systems must be improved to prevent guest-facing disputes. 2. Maintenance Standards for Premium Suites Implement stronger oversight and...

"It was a wonderful experience!"