"The staff at the front desk were amazing and tried to make our stay the best that they could. (Nikki and Ashley) at the front desk. If this place gets shut down, it will be because of poor management, 2/5 that I booked were infested with roaches. When I personally told the manager, she said that nobody had ever made that accusation before and if it was true I should have said something before. I kindly replied that she should come to the rooms to see for herself and she sent an employee to verify it was true, she changed one room and refused to give me any discount. I payed for 5 decent hotel rooms not for infested rooms with roaches. Why I didn’t complain until later one day after is because we got to our room late at night and the roaches came out when we were asleep, when I opened the bathroom floor they were crawling all over. This was at 3 AM and the next day I was going to walk in two different ceremonies for my graduation and I was traveling from 7 hours away, I let the manager know as soon as I arrived from my last ceremony. If this place gets shut down, it will be because of Elizabeth in management, such poor customer care service. She was even upset that I was asking them to make it right. I really appreciate Ashley and Nikki, they were amazing and went above and beyond after seeing how we were treated by Elizabeth."
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