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"Staff was great and really helpful, the room was so clean the breakfast was great as well."

"Fabulous hotel, great location "

"Friendly greeting after a long journey, and a great, modern room. The salad XII from the restaurant downstairs was excellent and I slept like a log. "

"it was awesome experiences I had especially hospitality and communications of front staff."

"great room, great service"

"Everything at the hotel is as you would expect from NH - clean, great public areas / restaurants, good menu choice, large room, perfect heating / ventilation, lots of bathroom supplies, big choice at breakfast that would suit everyone etc. One aspect that the hotel did excel in was the staff - breakfast front of house is so welcoming, and the gentlemen in the restaurant / bar were brilliant."

"Great location, nice and quiet but only 5 minutes from the station. The kitchen area was good, but lacked facilities. I needed to ask for plates, bowls and cutlery. A toaster would've been useful."

"If I could give this hotel 6 stars I would. The "experience" is everything you should expect when comfort, class, excellent service and quality meet cozy, quaint, elegant and welcoming, while rejecting ostentatious, pretentious and cold "luxury". I travelled solo for work (attending a conference over the weekend at ULB) and arrived a couple of days early to explore the city. My consistent litmus test for evaluating any hotel is: "Would I stay here again... voluntarily, on purpose?" Here's my answer: I WILL come back. I will visit Brussels JUST SO that I can spend 3 or 4 nights with my wife at this hotel and explore the city with it as our home base. The location is perfect: a 5 minute walk from train stations and the Grand Place. You can do a LOT of convenient "touristing" without long cab rides. The shower should be considered a sinful pleasure. The room includes welcome chocolates, a Nespresso machine with pods, and complimentary Aqua Panna bottles. The breakfast is out of this world amazing: 2 glorious coffee machines and a spread worthy of kings. The front desk, restaurant and overall service was genuinely helpful, caring, always professional and extremely welcoming. This hotel is a no brainer, best value, super enjoyable experience."

"Excellent customer service "