Chalets in Guanacaste

"Staff was very good at what they did,very helpful and very social able. Hope to be back next year"

"Bar staff and waiters amazing! I do recommend that when the waiters approach tables to introduce themselves and provide a lil guidance of menu. Front of house restaurant staff need a lil help with attitude especially the Japanese restaurant. She would leave the front unattended for long periods of time then come back like it was a bother to see all those people up front. My room was nice just the odor that was coming from the toilet I wished my room smelled like the bathroom in the lobby. Beach not my favorite with the dark sand and dry trees nearby with all the vendors ready to pounce once you set foot on the sand. The pools were great never crowded with people. The pool with the bar you gotta give that staff all their props they work in that heat plus the amount of bees is not for the weak. With the conditions they still provided great service with a smile. The 24 hour lounge should provide board games, cards, remotes to change the tvs or even access to music. Great space just not enough to do in it. I would definitely return. They should definitely set up rooms with plug ins or the scents they have in lobby bathroom. Remove coffee machines they smell like stale coffee."

"Excelente todo súper bien el restaurante genial"

"Lovely pool"

"This property is dates Needs renovation Food was very basic and not high quality Shower functionality was so complicated ( havent seen that anywhere!) Cleaning staff was very warm and nice"

"Overall my wife and I made the best of it and enjoyed; however we will never return to this resort. The good was really the staff. They work very long shifts - you might see the breakfast server as the bartender in the evening. Most of the staff were friendly and helpful. Now the bad…We saw on the site that there was construction at a neighboring resort; however they start early and work until late. The construction could be heard all day long - even during the massage with music on. To add insult to injury - they began construction in a room 2 doors down from us last few days we were there. It was so loud we couldn’t even hear the tv so we spent last few days outside our room which was fine with us as we like to be outdoors but returning to the room was miserable. Our last night, we finally asked to switch rooms. The client services manager said would have to ask general manager. All they did was not respond until the work day was finished so they could say oh no need work is finished. Would have been an easy fix - just another room for 1 night and half day but they chose to handle in poor service manner. The rainfall shower head sprayed in all directions due to the water mineral deposits blocking. The walk to the rental car is completely dark, trees and bushes etc were not well maintained. After the construction was complete - we could hear rodents on the roof all night - wife had to turn on soothing sounds to drown em out."

"The property is very well maintained, refreshing at entry. I’m thoroughly pleased with my stay. We visited both buffet and other restaurants on the property and both were excellent. The only problem was when we went off the property we were charged a ridiculous price to go NEXT door to the restaurant $170 literally five minutes away. Other than that everything was amazing, staff was top notch nice people. Thanks for the amazing hospitality "

"Staff was fantastic! Christian was a great bartender. Facilities were beautiful. The breakfast buffet was good but the rest of the food was just MEH"

"There’s no Wi-Fi throughout the entire resort it’s only in the common areas. It’s also not worth paying extra for the mini bar. They claim that they only restock it every other day but in my six day trip, mine was only restocked once after I called multiple times, & spoke to multiple people, telling them it was never restocked and they ran out of water bottles, so being someone who needs to take medication in the morning I had to remember to take cups of water back to the room at night"