First, let me talk about the room and facility. The condition of my room Costa del Sol II room 501 was ok. The air conditioner wasn’t capable of cooling the room and the showerheads could be better, other than that the rooms are nice and the facility is nice.
My second night there I had a group come in to the room next to me, 502. At 2:00 am they decided they were going to have a party. It was so loud I stood at their open door and yelled three times for their attention without success. I walked down their hallway, stood five feet from them and yelled “hey”, they still didn’t hear me. I finally got their attention, said “enough” and walked out.
In the morning I filed a complaint. Instead of the head of security coming to see me first, he went to the locals. When he did approach me around noon he had asked if anyone had apologized to me. I said no. Then he came at me, chastising me for entering their room. He didn’t want to know anything about the 10 to 12 people in the room screaming at 2:00 am. For the next three days there was tension because I didn’t know when the next confrontation was coming.
Long and short, I had stayed there previously, but will not do so again.