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"We had a lovely stay at this beautiful palazzo. The apartments were spacious and clean. We visited with an extended family, so each smaller unit could have their own apartment and some space whenever needed, yet we could all eat outside together (or inside on the occasional rainy day), and spend time in the pool. The kids (ages 2-6) especially adored their pool time. There are lovely small towns to visit nearby. The host, Mirella, is gracious and kind, informing us of local events, and times when local merchants had things to sell, vegetables/fruit, bread, fish, etc. There was also a festival over the weekend with local artists selling their wares, and music and food in the park. Highly recommended!"

"Since the booking was made for the same day, I wasn’t able to select a higher-priced option that includes free cancellation. I booked this hotel by mistake, as the drive turned out to be too long and we wouldn’t be able to arrive before check-in time. I understand this was my error, but I tried to cancel the reservation within 30 minutes of booking, and the system didn’t allow it. I also attempted to reschedule for a later date, but that request was declined. I contacted both the hotel and Hotels.com, but haven’t been able to find a resolution. I would really appreciate it if the hotel could be a bit more flexible in a situation like this."

"Edda is so thoughtful, kind and helpful. Breakfast was amazing! The property is her family home for generations and allows you to have a genuine experience of the local culture. It is about a 30-40 minute drive to some of the beaches but I prefer to stay where there are less tourists and I can immerse into the local culture. Nearby Pignine is a beautiful small town. I cannot thank Edda enough for such a wonderful stay. "

"Beautiful property, full of history and culture. Staff at Castello have been exceptional, friendly and attentive. 5/5 for cleanliness and food. Pool is quite clean and well equipped for relaxing. Would highly recommend :-)"

"Friendly host; we enjoyed our stay. "

"This is a jewel! Very nicely decorated, safe, helpful staff and a wonderful breakfast! "

"Francisca was a great host "

"AMAZING!!! Once in a lifetime stay!!! We weren’t even planning on visiting Pontremoli until our previous accommodations fell through and we found this place last minute! Marco was so accommodating and always answered when we called! Once we arrived we were in absolute awe of not only the town but this magical property as well! We called Marco right away to book a second night because we were so charmed. An absolute must when traveling this area! "

"We have a good time at the hotel! Staff is very friendly. The food was very good "