"Left property in the room and have called repeatedly to get it back, and never received a link to file a claim"

"We had an issue with our room and something that we had as an upgrade but found not only was it not working, it was known to be not functioning in advance. That being said, the staff was amazing from the delightful greeting from the Bell Captain, to our amazing concierge who suggested fantastic restaurants (2 for2 as aplus) To our amazing day manager who not only gave a heartfelt apology but took care of us above and far beyond to make things better. It was my wife’s birthday and she had lovely...