"We always stay in the Excecutive Suite for our 2+ weeks in Guyana. Our stay was pleasant. The room was extremely clean. The staff- from the staff who carries the suitcases and ground keepers. Huge shoutout to everyone on site. They were all very pleasant and made us feel at home. The issue lies with the staff at the front desk. They need retraining. They tried charging us to check in early (2 hours) even though the room was available. Never have we ever had to pay to do an early check in at any hotel. The girl was very rude and refused to give her name. We ended up booking on Expedia to avoid dealing with her. We also found out that the hotel doesn't charge for early check in, which means the girl (Ms. Edward's, apparently) was trying to scam us. When we came to the hotel, we were greeted by Roshini, the housekeeping supervisor. She was beyond accommodating. The poolside restaurant and bar was nice to sit, even though we don't drink. Everyone at the poolside were friendly and joyful. As far as security, there's a gate and an attendant. However, each apartment entrance should have a door and a key to enter the rooms' area. Especially that the bar and pool are open to the public, they need to keep resort guests safe. Great resort. When you are on property, you forget that you are in Guyana. Lovely."
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