"The bed was comfortable and the room was quiet. There was no aircon and no kettle. My ensuite bathroom had a few problems: the sink was blocked, one shower door was off its rails so hard to open close, and the shower head attachment was loose. The biggest problem was the check in which was incredibly slow, and I think the member of staff could have handled it far better than he did. When I arrived there were three people at the desk who were obviously in the middle of a very long complicated transaction of some kind, and they were obviously on no hurry. It involved phoning people up and asking numerous things of the desk clerk. I was obviously impatient to check in, and I think he should and could have checked me in and then continued dealing with the other people, or he could have called over the other member of staff who was at the bar with no customers to serve. I had already paid and my check in would only take 30 seconds, and the other people were obviously in no hurry. I even asked whether I should come back later, as I find it incredibly frustrating to have to wait ten minutes for something that should be so quick, but for some reason he said no I had to wait. Altogether the check in experience was terrible."
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