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"Clean room, very courteous staff. They help you with your luggage in and out of the stay"

"Exceptional hotel with stunning views of the lake and Mount Fuji. Perched alone on top of the hill it had a slight Shining feel to it. It has retained its chic 1960s decor. The food is highly priced, but it was a simple shuttle ride down to the town and we had the pleasure of dining at Shoya restaurant which was also a highlight of our trip. "

"Very authentic experience, especially the dinner, the onsen and the rooms. The staff is very friendly."

"Fantastic!"

"Check-in was great, nice to sit and relax. Room was spacious and well laid-out."

"Excellent staff, beautiful traditional inn, delicious meals, and relaxing personal onsen and rooms. Highly recommend to all. Would go back on a future trip. "

"Very nice especially the buffet dinner. The onsen provide towels for users. Staff very helpful to take photo at the lobby foot onsen. "

"This property was simply dreamy. Shrouded in beautiful Autumn foliage and appointed with traditional Japanese accommodations (slippers specific to the toilet room, main room and patio each), it felt like quiet, authentic luxury. The breakfast is vast with Japanese options and sufficient western options like fruits, breads and meats."

"Everything. This is truly a 5-star hotel resort. The room was spotless, beautiful, organized, and cozy. The hotel offered excellent amenities through their lounges and in the rooms. The baths were so inviting!"