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"The hotel is great if you’re just looking for a way to relax from the cities. But if you’re looking to go to the Hakone Shrine dont stay here."

"Staff very friendly Nice food "

"What a magical hotel complex! The buildings and grounds are absolutely beautiful and impeccably maintained. The hospitality we experienced was like none other. The hotel was easily accessed via the Tozan train. It's a short walk to the hotel from Miyanoshita Station, but there is a hotel shuttle available if preferred. We stayed in the Forest Wing and the rooms were comfortable (firm mattress!) and clean. The breakfast was delicious with amazing presentation on China and silver dishes. So many things to explore - the outdoor gardens, the onsen, the pool, the gym, the museum, and the coffee/beverage room. I would come back to Japan/Hakone just for this stay! Arigato gozaimasu!"

"Location was nice and isolated. Private onsen deck was nice and quiet. Our only close neighbours were the giant spiders and other small hakone residents "

"The room was very nice, has a balcony, television, some smaller closets, tatami matress, a middle size table with floor chairs and futons. The staff was exceptional friendly and helpful. The only thing that bothers us, was our entry room door, it was very loud while opening, we think it needs some oiling, but besides that, everything was very pleasent."

"Beautiful hotel. Great buffet. Great staff. A lot of places to relax. We have a tatoos but we still could use public onsen covering them with the special stickers provided by hotel. Also we had a free upgrade to the highest floor. Highly recommended."

"A beautiful stay and wonderful onsen- we opted for a private onsen thankfully as we were never able to get into one of the three private public onsens on site over the course of two days. Note that the area is stunning and very hilly- local restaurants etc close very early and/or have odd days they are open if you venture out. "

"Beautiful location, very comfortable, excellent service and good food. The room, facilities and grounds are beautiful. It is a little remote so a car or fairly pricey taxis are needed as busses tend to be a bit slow and complicated to get anywhere. We wished we had staid longer."

"The onsen was fantastic both public and private in the room. Staff were incredibly friendly and helpful. The rooms were spotless and we'll appointed. Superior location in beautiful setting"