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"Excellent staffs and super friendly ppl. Love everything about the area. "

"The Orix hotel is farther away from the main Hakone shopping area, however it's walking distance to/from the Gora station so it's easy to get to. The property is perfect for quiet get away and to enjoy a private onsen. Absolutely love the experience and staffs are all very friendly, helpful and polite. "

"Spa hotel, amazing facilities, great rooms "

"With top notch experience options for dining, massage booking options, and private onsens, it doesn't get much better than this wonderful location. There isn't a spectacular view, but it is decent, and the room, and how they treat you, is astounding. From an awesome lobby and common areas, to a spacious room and incredible experience, this is a place I would love to return to."

"Absolutely INCREDIBLE Ryokan and onsen. The staff were so kind and helpful, the property is stunning. It was a perfect way to wind down from Tokyo. Definitely get the dinner option if available, the food was fantastic!"

"Great buffet options and friendly service "

"We returned here after staying here last year because we really enjoyed our previous experience. Our room was spacious and even though we did not have a full river facing view, it was still quite scenic. Last year, we visited during the Sakura season and it was beautiful. "

"This was a beautiful stay. Very clean, great amenities. The location is very close to the pirate boat cruise and the ropeway. "

"There really isn’t anything nearby our hotel. no convenient store. It is very quiet and peaceful. Be mindful of this before you book in Gora Otherwise this place is exceptional. It is very clean. We were stunned by the interior design and lighting design. Everything feels brand new including both main building and Ayakan, which is where we stayed. Dinner were 6 course meals. Food came very fast and we have our next course within seconds of finishing our previous course. Would "