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Aparthotel

Rakuten STAY Hakone Susuki Grass Fields

4.0 star property

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Located close to Lake Ashi, Rakuten STAY Hakone Susuki Grass Fields has plenty to offer. Stay connected with free in-room WiFi.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Kitchen
  • Parking included
  • Free WiFi
  • Air conditioning

Room options

View all photos for Queen Beds + Raised Floor Area / 4 people capacity, Non Smoking

Heated floors

Queen Beds + Raised Floor Area / 4 people capacity, Non Smoking

  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Futons

View all photos for Family Room / 4 people capacity, Non Smoking

Family Room / 4 people capacity, Non Smoking | 1 bedroom, individually furnished, free WiFi, bed sheets

Family Room / 4 people capacity, Non Smoking

  • 68 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Futons

View all photos for 2 Double Beds + 2 Single Bed (Dog-Friendly) / 6 people capacity, Non Smoking

2 Double Beds + 2 Single Bed (Dog-Friendly) / 6 people capacity, Non Smoking | 1 bedroom, individually furnished, free WiFi, bed sheets

2 Double Beds + 2 Single Bed (Dog-Friendly) / 6 people capacity, Non Smoking

  • 69 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds

View all photos for 2 Double Beds + 2 Single Bed / 6 people capacity, Non Smoking

2 Double Beds + 2 Single Bed / 6 people capacity, Non Smoking | 1 bedroom, individually furnished, free WiFi, bed sheets

2 Double Beds + 2 Single Bed / 6 people capacity, Non Smoking

  • 70 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds

View all photos for Stayable Showroom / 6 people capacity, Non Smoking

Stayable Showroom / 6 people capacity, Non Smoking | 1 bedroom, individually furnished, free WiFi, bed sheets

Stayable Showroom / 6 people capacity, Non Smoking

  • 70 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds and 2 Twin Beds

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  • Kitchen
  • Parking included
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About the neighborhood

Sengokuhara, a neighborhood in Hakone, is home to Rakuten STAY Hakone Susuki Grass Fields. Hakone Gora Park and Hakone Kowakien Yunessun are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore Lake Ashi and Fuji-Hakone-Izu National Park. Looking to enjoy an event or a game? See what's going on at Fuji Speedway, or consider Lake Yamanaka Community Plaza Kirara for a night out. Visit our Hakone travel guide
View more Aparthotels in Hakone
Map
1246-80 Rokurobee, Sengokuhara,, Hakone, Kanagawa, 250-0631

What's nearby

  • Sengokuhara Onsen
    Sengokuhara Onsen
    1 min walk - 0.0 km
  • Fuji-Hakone-Izu National Park
    Fuji-Hakone-Izu National Park
    1 min walk - 0.0 km
  • Sengokuhara Susuki Prairie
    Sengokuhara Susuki Prairie
    1 min walk - 0.2 km
  • Daihakone Country Club
    6 min walk - 0.5 km
  • Hakone Venetian Glass Museum
    4 min drive - 2.0 km

Getting around

  • Hakone Miyanoshita Station
    12 min drive
  • Kowakidani Station
    12 min drive
  • Haneda Airport (HND)
    120 min drive

Restaurants

  • 銀の穂
    3 min walk
  • じねんじょ蕎麦 箱根九十九
    3 min drive
  • The Dining 四季彩
    3 min drive
  • グランリヴィエール箱根
    3 min walk
  • 高原茶寮福風
    6 min walk

About this property

Rakuten STAY Hakone Susuki Grass Fields

This smoke-free aparthotel features free self parking and a vending machine. Each apartment boasts a spring water bath and a heated floor, while offering a kitchen and a refrigerator. Guests can appreciate conveniences like a microwave and a coffee/tea maker, and other amenities include free WiFi and a stovetop.
Rakuten STAY Hakone Susuki Grass Fields offers 20 accommodations with complimentary bottled water and coffee/tea makers. Each accommodation is individually furnished. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils.

Bathrooms include separate bathtubs and showers, spring water baths, toilets with an electronic bidet, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Additionally, rooms include rice cookers and hair dryers.

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  • Parking included
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Property amenities

Internet

  • Available in the apartment: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Limited onsite self parking
  • Wheelchair-accessible parking available

Family friendly

  • Children's toys

Kitchen

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Griddle
  • Microwave
  • Paper towels
  • Rice cooker
  • Stovetop

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Spring water bathtub
  • Toilet paper
  • Toilet with electronic bidet
  • Toothbrush and toothpaste
  • Towels provided

Living spaces

  • Heated floor

Outdoor areas

  • Deck/patio

Climate control

  • Air conditioning
  • Heating

Pets

  • Service animals only (pets not allowed)

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Smoking not allowed

Services and conveniences

  • Free bottled water
  • Vending machine
  • Virtual front desk

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • Fire extinguisher

General

  • 20 units
  • Electric car charging station
  • Individual furnishings

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

There is no front desk at this property
Guests will receive an email within 24 hours before arrival with check-in instructions and an access code; access will be through a private entrance
This property doesn't offer after-hours check-in
A virtual front desk provides assistance to guests
Information provided by the property may be translated using automated translation tools

Access methods

Access code, private entrance

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file

Property is also known as

Rakuten STAY Hakone Susuki Grass Fields Hakone
Rakuten STAY Hakone Susuki Grass Fields Aparthotel
Rakuten STAY Hakone Susuki Grass Fields Aparthotel Hakone

Frequently asked questions

Is Rakuten STAY Hakone Susuki Grass Fields pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

Self parking is free at this property.

What time is check-in at Rakuten STAY Hakone Susuki Grass Fields?

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at Rakuten STAY Hakone Susuki Grass Fields?

Check-out is at 10:00 AM.

Where is Rakuten STAY Hakone Susuki Grass Fields located?

Located in Sengokuhara, this aparthotel is steps from Sengokuhara Onsen and 2.5 mi (4.1 km) from Lake Ashi. Sengokuhara Susuki Prairie and Daihakone Country Club are also within 10 minutes.

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Reviews

Rakuten STAY Hakone Susuki Grass Fields Reviews

9.2

Wonderful

9.8

Cleanliness

9.8

Amenities

9.8

Property conditions & facilities
Rating 10 - Excellent. 17 out of 24 reviews
Rating 8 - Good. 5 out of 24 reviews
Rating 6 - Okay. 1 out of 24 reviews
Rating 4 - Poor. 1 out of 24 reviews
Rating 2 - Terrible. 0 out of 24 reviews

Reviews

Verified

10/10 Excellent

Luisa

Liked: Cleanliness, amenities, property conditions & facilities, communication
Room was comfortable and clean.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Philippe

Liked: Cleanliness, amenities, property conditions & facilities, communication
Spacious and clean rooms, check-in process easy if you received the email otherwise the helpline was great to help
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Nailani

Liked: Cleanliness, check-in, communication, listing accuracy
First time staying with Rakuten. The check in process was a bit weird at first but overall very easy. You check in on a tablet in the room and then you connect to an operator who finalizes your check in. You get a PIN code to enter the room was… pretty easy. The unit was spotless. Very clean. Had everything you need in the kitchen. The onsen was nice. Only thing missing was a view.
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Wayne

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

Chundru

Liked: Cleanliness, amenities, property conditions & facilities, communication
Excellent
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

mark

Liked: Cleanliness, amenities, property conditions & facilities, communication
clean room, amenities, friendly helpful people, location, spacious room(s) mineral hot spring room, kitchen, bedroom very comfortable. Thank you!
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Tae Rang

Liked: Cleanliness, room comfort, communication
Good Condition
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Kyoko

Liked: Cleanliness, check-in, communication, listing accuracy
キッチンにはひと通りの調理器具が揃っていました。なべ(大中小)、フライパン、ザル、ボウル、おたま、フライ返し、トング等、ストレスなく、自宅同様に調理できました。流しには、スポンジ、食器用洗剤もあり、食洗機用の洗剤も完備されてました。使い捨てダスター、キッチンペーパーもあり、台布巾として使用可能です。食器類も十分にあります。テラスでバーベキューをしましたが、バーベキューグリルは、炭不要なホットプレートタイプでした。火力も強く、短時間で美味しくお肉、野菜を焼くことができました。
Stayed 1 night in Mar 2026
Verified

6/10 Okay

MASAKAZU

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
部屋の設備や特に風呂はとても気に入ってて、いつもRakutenstayを使ってます。今回は初めてここを利用しましたが、上の部屋の子供の走る音みたいなのがかなりうるさかったのがとても残念でした。
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

木村

Liked: Cleanliness, amenities, property conditions & facilities
清潔感があって非常に良かったです。
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

VERA NATHALIA

Liked: Cleanliness, property conditions & facilities, communication
部屋の雰囲気がいい
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Tzu-yu

Liked: Cleanliness, room comfort, communication
超棒更超級乾淨
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

貴之

Liked: Cleanliness, amenities, property conditions & facilities
細かいところの清掃をしっかり行って頂ければ、あとは言う事がないくらい楽しめるし、ゆっくりできます。
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

ATSUKI

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
ペット同伴できること。
Stayed 1 night in Aug 2025
Verified

8/10 Good

MISUMI

Liked: Cleanliness, amenities, property conditions & facilities, communication
とても快適に過ごせました。温泉も良かったです。
Stayed 1 night in Aug 2025
Verified

8/10 Good

Masaki

Stayed 1 night in Dec 2025
Verified

4/10 Poor

OKUTO

Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Haruka

Liked: Cleanliness, room comfort, communication
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

JAESUNG

Stayed 1 night in Jul 2025
Verified

8/10 Good

MEGUMI

Liked: Cleanliness, room comfort
Disliked: Communication
Stayed 1 night in Jul 2025
Verified

8/10 Good

SATOSHI

Liked: Cleanliness, room comfort
Disliked: Communication
Stayed 1 night in Jul 2025