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Hakuba Highland Hotel

3.0 star property
Ski hotel with a full-service spa and ski-in/ski-out access

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Photo gallery for Hakuba Highland Hotel

Hot springs
Hot springs
Property grounds
Front of property - evening/night
Hot springs
Nestled near Hakuba Valley Ski Area, Hakuba Highland Hotel offers a serene retreat with an indoor mineral hot spring (onsen), garden, and arcade/game room. Relax in the sauna or indulge in a massage after hitting the slopes via ski-in/ski-out access; then unwind with dinner at MAIN DINING ROOM and enjoy free WiFi.

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Spa
  • Gym
  • Breakfast available
  • Housekeeping
  • Laundry
  • Air conditioning

About the neighborhood

Map
21582 Hokujo Hakuba Kitaazumi-gun, Hakuba, Nagano-ken, 399-9301

What's nearby

  • Hakuba Happo-One Ski Area - 5 min drive - 3.6 km
  • Hakuba Iwatake Ski Resort - 5 min drive - 4.0 km
  • Happo-one Adam Gondola - 6 min drive - 4.3 km
  • Hakuba Goryu Ski Resort - 6 min drive - 4.6 km
  • Happo One Sakka Ski Lift - 7 min drive - 5.3 km

Getting around

  • Hakuba Station - 2 min drive

Restaurants

  • ‪Starbucks - ‬3 min drive
  • ‪絵夢 - ‬12 min walk
  • ‪ききょう屋 Kikyo-ya - ‬16 min walk
  • ‪来夢来人 - ‬17 min walk
  • ‪グリンデル - ‬18 min walk

About this property

Hakuba Highland Hotel

Hotel near Hakuba Happo-One Ski Area
Consider a stay at Hakuba Highland Hotel and take advantage of an indoor mineral hot spring (onsen), a garden, and an arcade/game room. Skiers and snowboarders can spend time on the slopes at this hotel offering ski-in/ski-out access, a free ski shuttle, and ski passes. For some rest and relaxation, visit the hot springs/mineral springs or sauna, and indulge in a massage. The on-site local cuisine buffet restaurant, MAIN DINING ROOM, offers breakfast and dinner. Enjoy the health club, as well as activities like snowshoeing and sledding. In addition to laundry facilities and a fireplace in the lobby, guests can connect to free in-room WiFi.
Additional perks include:
  • Free self parking
  • Buffet breakfast (surcharge), bike rentals, and hot springs on site
  • An area shuttle, free newspapers, and luggage storage
Room features
All 75 rooms offer comforts such as air conditioning and bathrobes, in addition to thoughtful touches like free WiFi.
Extra conveniences in all rooms include:
  • Bathrooms with deep soaking tubs and toilets with electronic bidets
  • Refrigerators, electric kettles, and daily housekeeping

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free ski shuttle
  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: JPY 1,200 for adults and JPY 840 for children
  • A restaurant

Restaurants on site

  • MAIN DINING ROOM

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Full-service spa
  • Health club
  • Hot springs
  • Sauna
  • Ski equipment rentals
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Sledding
  • Snowshoeing

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • In the mountains

Full-service spa

  • Hot/mineral springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 6 floors
  • Built in 1974
  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter

Bathroom

  • Bathrobes
  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 22-inch LCD TV

Food and drink

  • Electric kettle
  • Refrigerator

More

  • Air conditioning
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Early check-in subject to availability
Early check-in fee: JPY 2000

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: JPY 2000

Special check-in instructions

Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 1200 for adults and JPY 840 for children
  • Early check-in fee: JPY 2000 (subject to availability)
  • Late check-out fee: JPY 2000 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Hakuba Highland
Hakuba Highland Hotel
Highland Hotel Hakuba
Hakuba Highland Hotel Hotel
Hakuba Highland Hotel Hakuba
Hakuba Highland Hotel Hotel Hakuba

Frequently asked questions

Is Hakuba Highland Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hakuba Highland Hotel?

Self parking is free at this property.

What time is check-in at Hakuba Highland Hotel?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM. Early check-in is available for a fee of JPY 2000 (subject to availability).

What time is check-out at Hakuba Highland Hotel?

Check-out is at 10:00 AM. Late check-out is available for JPY 2000 (subject to availability).

Where is Hakuba Highland Hotel located?

Located in the mountains, this Hakuba hotel offers ski-in/ski-out access within 3 mi (5 km) of Oide Park, Hakuba Happo-One Ski Area, and Hakuba Goryu Ski Resort. Hakuba Ski Jumping Stadium and Hakuba Green Sports Park are also within 2 mi (3 km).

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Reviews

Hakuba Highland Hotel Reviews

8.8

Excellent

8.8

Cleanliness

8.6

Location

9.0

Staff & service

8.8

Eco-friendliness

8.4

Property conditions & facilities
Rating 10 - Excellent. 71 out of 137 reviews
Rating 8 - Good. 51 out of 137 reviews
Rating 6 - Okay. 10 out of 137 reviews
Rating 4 - Poor. 3 out of 137 reviews
Rating 2 - Terrible. 2 out of 137 reviews

Reviews

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing!
Stayed 3 nights in May 2024

10/10 Excellent

Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent experience - 10/10!

The overall experience staying in Hakuba Highland hotel was amazing! They provided excellent customer service and went above and beyond with all and any requests my friends and I made. They have incredible amenities and it was always very clean. The cherry on top were the amazing views we had from our rooms!
Stayed 4 nights in Jan 2024

8/10 Good

Hoi Ki

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
酒店位置不算方便, 距離白馬駅步行20分鐘, 但下午5點前可聯絡酒店提供白馬駅接送服務。 酒店員工有禮，而且房間整潔、空間充足, 但酒店有點歷史所有裝修較古舊。 酒店設有有名的溫泉, 可以望著雪山浸溫泉, 非常舒適。 另外值得一讚的是春季有提供穿梭巴士到白馬岩岳, 它是非常值得前往的美麗景點。冬季時也有提供滑雪場的穿梭巴士。很推薦來白馬旅遊的旅客來入住。
Stayed 1 night in May 2025

8/10 Good

Sara J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing views

Great onsen, beautiful mountain view, small and nice room. Chill town with some nice cafes Surrounding area is great for hiking as well Food at hotel not great
Stayed 2 nights in Apr 2025

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
View is stunning
Stayed 5 nights in Mar 2025

10/10 Excellent

Fabiano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view and service
Stayed 3 nights in Mar 2025

10/10 Excellent

Miyuki

Liked: Cleanliness, staff & service, amenities
景色が綺麗
Stayed 1 night in Mar 2025

6/10 Okay

Kain

The hotel is a 15-minute walk from the JR station, and you need to walk uphill along the road. For Japanese people, it's just 15 minutes, but it's more challenging for tourists. The hotel's biggest selling points are the scenery and the hot springs; the rest is quite average. Be prepared that the rooms are relatively old, as the hotel has been operating for over 30 years. In terms of service, you need to request your breakfast voucher a day in advance, which means you have to go down every day to book your breakfast time, making it inconvenient for guests.
Stayed 1 night in Mar 2025

6/10 Okay

Kain

Here's the translation: The hotel is a 15-minute walk from the JR station, and you need to walk uphill along the road. For Japanese people, it's just 15 minutes, but it's more challenging for tourists. The hotel's biggest selling points are the scenery and the hot springs; the rest is quite average. Be prepared that the rooms are relatively old, as the hotel has been operating for over 30 years. In terms of service, you need to request your breakfast voucher a day in advance, which means you have to go down every day to book your breakfast time, making it inconvenient for guests.
Stayed 4 nights in Mar 2025

8/10 Good

Lauren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall very well kept and lovely staff. Rooms had plenty of rooms for us to open our suitcases etc which was very handy. Food was great, only request that would make it easier for English speaking visitors would be more English labels next to food. Other than that was a very nice place to stay and would return.
Stayed 3 nights in Feb 2025

10/10 Excellent

Lailan

Liked: Cleanliness, staff & service, property conditions & facilities
buffet and onsens were amazing, a great experience all around
Stayed 1 night in Jan 2025

8/10 Good

Hannah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful resort. the onsen is one of a kind and breath taking. it’s worth the trip just for the onsen honestly. the free shuttle is super convenient if you plan on skiing hakuba 47 (maybe other resorts too but i just did 47). would definitely stay here over a more expensive resort. only thing is the beds aren’t super comfortable but they aren’t the worst either. hence the 4 instead of 5.
Stayed 1 night in Jan 2025

10/10 Excellent

のぶゆき

Liked: Cleanliness, staff & service, property conditions & facilities
建物は古いですが綺麗にお掃除されており、館内の至る所に手作りの置き物や季節のお花が飾ってあり、とても落ち着ける大好きなホテルです レストランや露天風呂から見える白馬山々の見事な景色は圧巻です この景色を見るために20年もハイランドホテルに通っています
Stayed 2 nights in Nov 2024

10/10 Excellent

kittipot

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
เข้าพักเป็นครั้งที่สอง ได้รับบริการทึ่ดีเหมือนเดิม โรงแรมได้รับการRenovate บางส่วน ออนเซ็นวิวสวย
Stayed 1 night in Oct 2024

6/10 Okay

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a dated hotel, a bit further away from the main town and other areas of interest, which can be good to escape some of the chaos. The staff are very friendly and the common areas/amenities are wonderful, as well as having a shuttle to Hakuba 47 stop at the hotel. If you are looking for more nightlife, stay closer to Echoland. But if you want to relax and stay in the hotel, this is a great spot for a night or two.
Stayed 1 night in Jan 2024

10/10 Excellent

よしあき

Liked: Cleanliness, staff & service, property conditions & facilities
最高でした 特に食事とお風呂が最高です
Stayed 1 night in Feb 2024

6/10 Okay

Kay

Liked: Staff & service

Great views but missing something...

The Hakuba with its free breakfast and onsen appealed to us, but it’s a little too far out of the action. Although they offer a shuttle bus into areas that’s not at all times, and taxis in Japan are expensive. The variety at breakfast wasn’t really to our liking, but did the job before skiing. The views are amazing and it would be great if there was a little bar/cafe that you could get Hot/cold drinks in the day/evening...but all there is is the shop which sells souvenirs and some cans of beer and bottle of sake. The use of the private onsen has to be paid for but it is lovely, we used it twice. The rooms were only cleaned once every two days, but to compensate we were given some vouchers for the shop...to get a souvenir and can of Ashai.
Stayed 4 nights in Feb 2020

4/10 Poor

Verified traveler

Disliked: Cleanliness, property conditions & facilities, room comfort

ボロくて高い

とにかくボロい。その割に宿代は高額で2度と泊まらない。
Stayed 1 night in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, good onsen and breakfast. Will come again next year.
Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities
Brilliant service and an outstanding onsen with incredible views!! The hotel buffet dinner was also great, Japanese food only, so a good local experience. All in all the hotel is more local than touristy. It is slightly out of the way (from the main ski resort area hubs), however, the shuttle services are good. It kind of added to the local feel of it not being at the resorts. Great for families too.
Stayed 5 nights in Jan 2020

8/10 Good

Yi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pleasant stay

Staff is great and helpful. Room super clean and Onsen is great.
Stayed 5 nights in Dec 2019

8/10 Good

Rishu, Hong Kong

Liked: Staff & service, amenities
The hotel situated near The Alpes area where you can access to many local attractions, such as Kurobe Dam and Hokujo. Self driving is needed to access this hotel. Onsen is newly renovated and spacious. Mountain view from the Onsen is excellent. We got a mountain view room and the view was great. Breakfast was excellent. Room is a bit old and smaller than a lot of similar graded Onsen Hotel.
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Cleanliness

お風呂からの景色最高！

掃除が部屋全体にしていなかったような。 お風呂からの景色は最高〜あいにく天候が悪かったので山々ははっきり見えませんでしたが天気が良ければ星も綺麗に見えることでしょう。 こちらはお勧めです。
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
露天風呂が綺麗で良かったです。景色も綺麗でした。食事も良かったです。
Stayed 1 night in Aug 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

満足出来ました

客室は多少古くて、ベッドは小さい。 山側の部屋からの景色は全くダメ。 周りには何もありません。 宿泊客専用の露天風呂は最高！ 食事は品数もあり満足出来ました。 全体的には満足してます。
Stayed 1 night in Aug 2019