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"We were not in the main hotel, we were sent to the "annex" across the street. It was not clear when we booked that we would be in this other building. This annex is more like a run-down hostel than a hotel, right down to the pair of used underwear hanging by the shared sinks. The common areas in the annex did not have heat. And the heater in our room could barely keep up with the drafty windows. The wifi was nearly non-existent and barely strong enough to send emails. The onsen was in the main building, while the washrooms in the annex had a strong sewage smell. The hotel is a 5-10 minute drive from the main village, so plan accordingly. The area around it is quite nice and quiet with a couple of little cafes. The suggested walking time to Iwatake ski hill is an ambitious time; it took us twice as long to get to the lifts. Overall it was pretty disappointing. "

"Right by rental store, tons of restaurants nearby. Very clean, really comfortable. Loved it!"

"The property is nice, the onsen is a terrific feature and the staff were excellent and helpful with our many questions for inbound/outbound travel. However, for upwards of $400 per night, the dining options were rather basic and, given the hotel's somewhat remote location, the sporadic shuttle schedule and drop-off locations made the ski resorts somewhat of a challenge to reach."

"We arrived at the hotel around 10 pm and there was noone at the desk.The keys were in envelopes on the desk with instructions. Our bags (that were shipped) were just unsecured. No instructions on the location of the elevator which was in the other wing (A). No locks on lockers for your ski equipment. There was no TV or WiFi (except inside the guest lounge). Bathrooms are communal and not every floor has one. Communal showers are in the basement. Just a very generic room. There were 3 of us, so we were in a small room with no dressers or closet. Our sleeping arrangement was 1 single bed and a bunk bed. The only positive to this place is it is a stone’s throw from the Happo ski resort. Just be prepared to have your clothes/bags strewn across the room. This is more a hostel than it is a hotel. "

"The stay is modest and older but that’s totally fine! The host is so kind and helpful and the beds and bathrooms were clean! It’s def a place you can meet other travelers and is SO close to the train station!"

"Great staff"

"Friendly staff. Good location for the shuttle bus and good Onsen. "

"Very clean, modern hotel with excellent service from the staff. The hotel shuttle to the ski areas in Hakuba was very convenient. The hotel shuttle even picked us up when we were shopping in town and could not catch an Uber or Taxi. The service was exceptional."

"Hotel was fantastic - location is ideal for snow access with one lift across the road (10 metres) and another two within a short walk. The runs at the resort at perfect for early beginners, but easily connect to the gondola for more experienced riders. Location is too far from restaurants to walk, a shuttle or taxi is required. We didn't mind, the food at the hotel was great and we preferred the excellent snow access. Staff were really helpful, picking us up from Hakuba Goryu and dropping us off on the way out. The food was really good - a few rotating buffets for breakfast including different types of eggs (scrambled, poached, boiled, omelette) and sides like bacon or pork or sausages. Dinner was wonderful each night - something different and Japanese plated for us along with a buffet selection or sides. Bathroom was small but serviceable, room size was otherwise good. I read some of the really negative reviews before coming and it made me incorrectly worried about the hotel - we had a great experience and I don't understand those reviewers at all. This was a great lodge like experience right on the snow."