2/10 Terrible
sierra, HMC vietnam
4 Sep, 2017
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A total nightmare - rat infested !!
Please read whole description before booking. Right up front going to say photos atleast 40 years , no renovations have been done , you have to walk across a very busy road to get to your room or to the pool/ restaurant or reception. We looked at three rooms and they were all mouldy & all infested with RATSease . The staff were very rude and not at all helpful.
Also, the rooms after crossing the road are about a 50 step climb up steep stone steps.
We tried to check in , the staff were un friendly ( would not look at us .... we are a mixed couple ) & refused to speak to us . We carried our bags across a busy road with our child & then up the endless stairs . When we opened the door a strong smell was in the room, mild was on the walls & the doors didn't close properly ( wood rot) so there were bugs everywhere . The rat poop everywhere including on the bed made us go down and inquire about another room. The second was worse - huge holes where rats were nesting , rat poop in the bath tub, small black bugs in the bed . We decided we had to go as we not be able to sleep here safely and cleanly
I would like to mention we were not even offered a glass of water , the phone and lights didn't work in the room ( no big deal), there is chipped paint , strong odours and staining in the room.
Clearly pictures have not been updated on Expedia and now we are being refused a refund
PLEASE look elsewhere , this is a lovely area of Vietnam but not an amazing place to stay
sierra
Stayed 2 nights in Sep 2017