2/10 Terrible
Chin Keong
5 Dec, 2021
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible accommodation at Hamburg!
Avoid this place at all cost. This “hotel” is classified as a 3* hotel, but given it a 2* is way too generous.
1. When checking in the front desk person said that the room is very small and he offered us a upgrade to a larger room, but with a fee of EUR 35. We declined & he wanted us to offer a price. 2. We again declined and moved to a very tiny room, which is not even enough space to open the luggage. It is located at level 2 with no elevator.
3.The front desk didn’t want to help me with moving our luggage and we have to drag them up to very steep stairs.
4. The television isn’t working.
5. The toilet is very small and smells really bad.
6. No coffee making facilities in the room.
7. We bought the room with breakfast included. However it’s served not in this hotel but another one(Savoy Hotel) about 2 minutes walking distance away. When we walked there the next morning Savoy Hotel’s front door is locked from inside and no one was manning the front desk. We thus were not able to go in for breakfast. The next day we are able to go in as the front door is unlocked. However in the 3rd morning the door was again locked from inside. Fortunately one guest walked out to smoke and he gladly helped us.
8. We thus missed out 1 out of 3 breakfast & I hope hotels.com can look into this matter.
9. Lastly the area that this hotel is situated is located in a sleazy and dirty area. Rubbish are thrown along the streets and many dubious people.
Chin Keong
Stayed 3 nights in Dec 2021