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Hotel Holstenwall

Pet-friendly hotel with free breakfast connected to the convention center in Hamburg

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Photo gallery for Hotel Holstenwall

Exterior
Lobby
Hypo-allergenic bedding, in-room safe, individually furnished, desk
Property entrance
Property entrance
Hotel Holstenwall in Hamburg City Center offers a complimentary breakfast buffet and in-room WiFi. Enjoy the bar for evening relaxation and stay informed with provided newspapers. Guests value the attentive multilingual staff who enhance the stay experience.

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Breakfast included
  • 24/7 front desk
  • Pet friendly
  • Housekeeping
  • Free WiFi

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Economy Single Room, 1 Twin Bed

Economy Single Room, 1 Twin Bed | Hypo-allergenic bedding, in-room safe, individually furnished, desk

Economy Single Room, 1 Twin Bed

Highlights

Soundproofed
Individually furnished
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Basic Double Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Basic Double Room, 1 Queen Bed

7.2 out of 10
Good
(15 reviews)

Highlights

Soundproofed
Individually furnished
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 12 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Double Room

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Standard Double Room

Highlights

Soundproofed
Individually furnished
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 15 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Triple Room

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Triple Room

7.4 out of 10
Good
(9 reviews)

Highlights

Soundproofed
Individually furnished
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 19 sq m
  • Sleeps 3
  • 1 Double Bed OR 1 Twin Bed

View all photos for Basic Single Room, 1 Queen Bed

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Basic Single Room, 1 Queen Bed

Highlights

Soundproofed
Individually furnished
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 12 sq m
  • Sleeps 1
  • 1 Queen Bed

View all photos for Standard Single Room

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Standard Single Room

Highlights

Soundproofed
Individually furnished
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
Hair dryer
  • 12 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Comfort Room

Hypo-allergenic bedding, in-room safe, individually furnished, desk

Comfort Room

7.6 out of 10
Good
(12 reviews)

Highlights

Soundproofed
Individually furnished
Free cribs/infant beds
Flat-screen TV
Hypo-allergenic bedding
Blackout drapes/curtains
Private bathroom
Hair dryer
  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

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Mercure Hotel Hamburg City

Hamburg-Mitte
  • Pet friendly
  • Free WiFi
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8.4 out of 10, Very Good, 1,001 reviews
The price is AED 366
AED 392 total
includes taxes & fees
23 Nov - 24 Nov
Mercure Hotel Hamburg City

About the neighborhood

Map
Holstenwall 19, Hamburg, HH, 20355

What's nearby

  • Reeperbahn - 7 min walk - 0.7 km
  • St. Pauli Piers - 9 min walk - 0.8 km
  • Hamburg City Hall - 16 min walk - 1.4 km
  • Miniatur Wunderland - 17 min walk - 1.5 km
  • Elbe Philharmonic Hall - 18 min walk - 1.6 km

Getting around

  • St. Pauli U-Bahn - 4 min walk
  • Michaeliskirche Hamburg Station - 6 min walk
  • Hamburg Airport (HAM) - 31 min drive

Restaurants

  • ‪Five Guys - ‬5 min walk
  • ‪BrewDog St. Pauli - ‬6 min walk
  • ‪Gifthütte - ‬8 min walk
  • ‪Zwick II - ‬5 min walk
  • ‪Mojo Club - ‬6 min walk

About this property

Hotel Holstenwall

Hotel near Reeperbahn
Close to St. Pauli Piers and Miniatur Wunderland, Hotel Holstenwall provides a free breakfast buffet, a bar, and more. Guests can connect to free in-room WiFi.
You'll also enjoy the following perks during your stay:
  • A front-desk safe, a TV in the lobby, and smoke-free premises
  • An elevator, multilingual staff, and luggage storage
  • Free newspapers, tour/ticket assistance, and a 24-hour front desk
  • Guest reviews speak well of the helpful staff
Room features
All 67 individually furnished rooms include amenities such as free WiFi and safes, as well as sound-insulated walls and free newspapers.
More conveniences in all rooms include:
  • Hypo-allergenic bedding and free cribs/infant beds
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with satellite channels
  • Daily housekeeping and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge

Things to do

  • TV in common areas

Family friendly

  • In-room crib
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • Elevator

More

  • 1 building
  • 5 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

More

  • Desk
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board on request
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in fee: EUR 15.00
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
Late check-out fee: EUR 15.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only

Children and extra beds

Children are welcome
Children up to the age of 4 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 30.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city and collected at the property. Exemptions or reductions might apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: EUR 4.80 per person, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: EUR 15 per pet, per day
  • Service animals are exempt from fees
  • Early check-in fee: EUR 15.00 (subject to availability)
  • Late check-out fee: EUR 15.00 (subject to availability)
  • Rollaway bed fee: EUR 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hamburg Novum Hotel Holstenwall
Holstenwall Hamburg
Holstenwall Novum Hotel Hamburg
Novum Holstenwall Hamburg Neustadt
Novum Holstenwall Neustadt
Novum Hotel Hamburg Holstenwall
Novum Hotel Holstenwall
Novum Hotel Holstenwall Hamburg
Novum Hotel Holstenwall Hamburg Neustadt
Novum Hotel Holstenwall Neustadt
Select Hotel Hamburg
Hotel Holstenwall Hotel
Hotel Holstenwall Hamburg
Hotel Holstenwall Hotel Hamburg
Novum Hotel Holstenwall Hamburg Neustadt

Frequently asked questions

Is Hotel Holstenwall pet-friendly?

Yes, dogs are allowed at this property. There's a fee of EUR 15 per pet, per day. Service animals are exempt from fees.

How much is parking at Hotel Holstenwall?

This hotel doesn't offer parking.

What time is check-in at Hotel Holstenwall?

Check-in start time: 3:00 PM; Check-in end time: anytime. Early check-in is available for a fee of EUR 15.00 (subject to availability).

What time is check-out at Hotel Holstenwall?

Check-out is at noon. Late check-out is available for EUR 15.00 (subject to availability).

Where is Hotel Holstenwall located?

Located in Hamburg City Center, this hotel is within a 10-minute walk of Hamburg Museum, Reeperbahn, and St. Pauli Piers. Hamburg Messe and Congress and Hamburg City Hall are also within 1 mi (2 km). St. Pauli U-Bahn is only a 4-minute walk and Landungsbrücken Station is 9 minutes.

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Hotel Holstenwall Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 139 out of 1000 reviews
Rating 8 - Good. 485 out of 1000 reviews
Rating 6 - Okay. 260 out of 1000 reviews
Rating 4 - Poor. 91 out of 1000 reviews
Rating 2 - Terrible. 25 out of 1000 reviews

7.8/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, property conditions & facilities
Location was very convenient for the purpose of are visit, staff were helpful and friendly and rooms were good size.
Stayed 3 nights in May 2023

8/10 Good

JOHN

Liked: Amenities
Staff were excellent but work was going on next door so some noise
Stayed 3 nights in May 2024

8/10 Good

Terry

Liked: Cleanliness, staff & service
Disliked: Amenities
Great quiet location,10min walk to the reeperbahn and train stations. Hotel rooms are basic but clean. There is NO bar as advertised.
Stayed 2 nights in Mar 2023

6/10 Okay

Sini-Kukka

Liked: Cleanliness, staff & service

Good for a short stay

We booked this hotel for three nights. Hotel is located next to the park which was very nice. Location is excellent, short walk to the center or St. Pauli area where is a lot of great cafes and restaurants. Room was a bit old already, but clean and tidy. For this price room was actually quite big! Room was minimalistic and harmonious, there was not anything unneccessary. We liked a bit japanese style low bed, but unfortunately bed and pillows were very bad quality. There is no AC in the room and gladly there was not warm weather outside because keeping the window open you will hear a lot of noise from outside all night. Shower needs updating. Breakfast was small but enough to start the day.
Stayed 3 nights in Jun 2024

2/10 Terrible

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not a nice room at all, stay somewhere else

Would rather have stayed in a hostel. Not enough towels provided in the room, had to request the right number of towels at front desk. Room and especially bathroom are in dire need of renovation. Repairs needed in various places (see photos). The hotel does not take pride in its rooms. The front desk is stated as 24hr in the description but frequently there is a sign at the desk saying they will be back in a few minutes, on one occasion this was around 20 mins. That's not 24hr then. Window handle missing to one of the windows. Would not choose to stay here again and think it has also put me off of the Novum brand.
Stayed 3 nights in Aug 2022

4/10 Poor

Chris

Disliked: Cleanliness, amenities, property conditions & facilities
No AC in the room, carpet in the bedroom was in bad condition, room is very small. Tiles in the bathroom need repairs. No conditioner or lotion, same shampoo, body wash and hand soap (weird). Convenient located near the train station and good amount of food options around. Non smoking hotel however when you open your windows for ventilation you do receive all the smoke from people smoking around.
Stayed 3 nights in Jul 2024

4/10 Poor

Verified traveler

Liked: Cleanliness
Disliked: Room comfort

Etwas enttäuscht

Wir haben 3 Zimmer gebucht (Familie) und sind quer durchs ganze Hotel verteilt worden. (Wir haben dann festgestellt, dass es anderen Gruppen ebenso erging). Die Zimmer sind sauber, jedoch sehr klein. Es war sehr warm im Zimmer (unterm Dach) und es gab nur 3 Dachfenster. Das ist bei Regen einfach nur blöd. Leider haben die Zimmer auch keinen Kühlschrank. Das Frühstück war vorhanden. Mehr gibts dazu leider nicht zu sagen. Alles in allem können wir dieses Hotel leider nicht empfehlen.
Stayed 2 nights in Jun 2024

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Hotel op een mooie locatie

Mooi centraal gelegen hotel. Heerlijk ontbijt en grote kamers.
Stayed 1 night in Jun 2024

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, property conditions & facilities
Top Lage!! Zimmer gut, Frühstück ebenfalls. Würden das Hotel immer wieder buchen.
Stayed 2 nights in Jun 2024

8/10 Good

Michaela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Einfach unschlagbar gut gelegenes Hotel (St. Pauli, Landungsbrücken und Innenstadt fußläufig erreichbar). Die Einrichtung schien etwas älter sein, wurde jedoch gut gepflegt und das eher kleine Zimmer war sehr sauber. Das Frühstücksbuffet war nicht extravagant, war aber absolut ausreichend mit genügend Auswahl, so dass für jeden was dabei war und jeder satt wurde. Einziges Manko an diesem Hotel ist die fehlende Parkmöglichkeit, so dass man sich vorher bereits über Parkhäuser in der Nähe informieren sollte.
Stayed 3 nights in May 2024

6/10 Okay

Rene

Liked: Cleanliness, staff & service
Das Einzelzimmer war doch ziemlich klein, aber ausreichend. Das Frühstücksangebot war vergleichsweise bescheiden. Es gab keinen üblichen Barbetrieb, dafür nur Getränkeautomaten. Daher finde ich das Preis Leistungsverhältnis für unausgeglichen, unfair (176€). Weiter empfehlen kann ich das Hotel nicht
Stayed 1 night in May 2024

10/10 Excellent

Angélique

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A conseiller pour un court séjour

L'hôtel en soi est simple mais il y a tout ce qu'il faut, surtout pour un court séjour (2 nuits). La salle de bain aurait besoin d''une rénovation mais c'était propre et fonctionnel. Placé idéalement pour les visites, beaucoup de choses peuvent se faire à pieds et un arrêt de bus juste devant la porte peut vous emmener à St. Pauli et la Reeperbahn. Le petit-déjeuner est très correct, du salé, du sucré, des fruits, des yaourts etc...
Stayed 2 nights in May 2024

4/10 Poor

Majbritt

Disliked: Staff & service, room comfort

Levede ikke op til hverken pris ellerforventning.

Langsomt personale i receptionen, men søde. Der var ikke vand i bruseren om morgenen og på trods af bekræftigelse på, at de havde glutenfri brød til morgenmad, var der ingenting og betjeningen omkring morgenmaden var sur og ugæstfri. Og det var ikke engang et billigt ophold. Aldrig mere
Stayed 1 night in May 2024

6/10 Okay

Sindy

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Der Zustand des Sofas lies zu wünschen übrig, überall Flecken darauf. Die Dusche hat übberall Stockflecken, ansonsten war das Bad recht sauber. Die Lage zu den Landungsbrücken ist super, man ist zu Fuß innerhalb von 10-15 min da.
Stayed 2 nights in May 2024

8/10 Good

Claudia

Liked: Staff & service

Badezimmer ekelig

Der Aufenthalt war ok,das Badezimmer war leider viller Schimmel an der Duschtüre und die Türdichtungen der Dusche waren defekt,die Duschkabinentür sprang immer aus der Laufschiene raus :-(
Stayed 3 nights in May 2024

6/10 Okay

Kia

Liked: Cleanliness
Vi hade bokat ett rum för 2 personer men fick ett enkelrum, dock sade receptionisten att det skulle fungera att bo två i rummet. Vi kom tidigt på förmiddagen så personalen hade gott om tid att iordningställa rummet för två personer men inget verkar ha skett. Personalen verkade vara oerfaren och oengagerad.
Stayed 1 night in May 2024

4/10 Poor

Michael

Disliked: Amenities, property conditions & facilities
Das Hotel hat seine guten Jahre längst hinter sich. Der Check dauerte etwa eine Stunde, da es mit anderen Hotelgästen Ärger gab und er alles alleine meistern musste. Das Zimmer war sauber aber die Matratzen sehr schlecht und unbequem. Die Temperatur bei der Dusche einzustellen war ein besonderer Akt. Auch der vorhandene Duschvorhang beschreibt das Alter der Räume ganz gut. Wecker nicht nötig, die Zimmer nach hinten werden von der vorhandenen Großbaustelle ab 7 Uhr geweckt. Das Frühstück war sehr einfach gehalten. 5 Tage selbe Wurst, selben Käse, selben Quark und Dosenobst. Rührei oder frisches Obst sucht man vergebens. Kaffee oft lauwarm, alles in allem sieht mich das Novum nie wieder.
Stayed 4 nights in May 2024

10/10 Excellent

Olivia

Liked: Cleanliness, staff & service, property conditions & facilities
Alles super, bis auf die höhe der Betten. Als Person mit Knieproblemen ist es sehr schwierig hier wieder aufzustehen. Sonst Top zufrieden, jederzeit gerne wieder.
Stayed 1 night in Apr 2024

8/10 Good

Melanie

Liked: Cleanliness, property conditions & facilities
Das Zimmer war schön und sauber, das Personal an der Rezeption war nicht sehr bemüht, das Frühstück war ganz okay, die Lage vom Hotel war toll
Stayed 2 nights in May 2024

8/10 Good

Silke

Liked: Staff & service, amenities, property conditions & facilities
Badezimmer sanierungsbedürftig, Preis-Leistung, Personal & Lage hingegen top.
Stayed 1 night in May 2024

6/10 Okay

Stefan

Liked: Staff & service, property conditions & facilities
Das Frühstück war im Preis-Leistungsverhältnis gut. Ich wollte den gebuchten Termin auf ein anderes Wochenende umbuchen. Auf Irgendein anderes Wochenende in diesem oder im nächsten Jahr. Dies war nicht möglich.. Das Hotel bestand auf dem gebuchten Termin
Stayed 3 nights in Apr 2024

6/10 Okay

Haley

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A passable hotel in a very walkable location. Negatives: - There was mold in the shower. - The rooms are very small, hard to even walk around in. - The rooms are very basic with no décor and feel sort of cobbled together with shoddy repair jobs. - The rooms are very loud, you can hear lots of noise from outside (sirens from emergency vehicles are relentless in Hamburg). Positives: - The hotel staff was pleasant and accommodating. - The breakfast buffet is a nice option to have in the morning. - The location is great, walkable to many things. Verdict: Might be worth staying at if the price is right (cheap) and you care more about being in a good location than you do about your hotel room. If staying in a nice hotel is important to you, this is not the place.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sebastian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
super
Stayed 3 nights in Apr 2024

10/10 Excellent

Annika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Personal war sehr freundlich. Zimmer war gemütlich und sauber. Einziges Manko: der Fahrstuhl war klein.
Stayed 3 nights in Apr 2024

6/10 Okay

Carsten

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Laut Beschreibung gibt es Parkmöglichkeiten am Hotel. Wir mussten 500m entfernt parken für 22,-€ pro Tag. Das fand ich nicht sehr toll. Das Frühstücksbuffet war gut, allerdings waren die Brötchen alles andere als frisch.
Stayed 1 night in Apr 2024