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"Good place to stay"

"Clean room, breakfast area very clean "

"Terrible stink and staff were rude "

"It’s a decent place to stay. The building definitely shows its age. Although the room was pretty clean, it smelled like smoke! The front desk staff seemed overwhelmed when I arrived and assigned me to a room that was actively being cleaned. The housekeeper was very apologetic and nice. I just patiently waited until she was done. Only one elevator worked and it sounded like it wouldn’t be working much longer. The items in the marketplace are ridiculously expensive. The staff at the restaurant weren’t able to answer basic questions about the ingredients in some of their items so I opted out. Overall a decent stay but it certainly wouldn’t be my first choice for next time!"

"Everything was wonderful "

"I have never stayed at a hotel that was so loud before. Doors slamming all night and people walking up and down the hall yelling. The walls were so thin we could hear the rooms on both sides of us anytime someone talked. We stayed on the club floor (upgrade since our room was sold out) and did not expect that kind of experience. While the property was clean and the staff were great, we couldn’t sleep and wouldn’t stay here again. "

"I loved the lake view. The staff was friendly and helpful. The check-in call from staff to make sure that the room was OK was a bonus."

"Property was clean, great location for what we needed, and staff was super friendly and helpful."

"Great pet friendly place! Plenty of grass area to walk your dogs. My husband and I visit Williamsburg often to go to Busch Gardens with our mini doodle, and we always stay here. Decent breakfast, but very tiny coffee cups. Elevator is super slow, so we normally take the stairs. The staff has always been super friendly, and helpful when needed. Overall, they do a nice job of keeping everything clean. Definitely could use some updates and repairs in certain areas, but we always enjoy our stay."