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"We loved our time at Ten-yu. So much that we came back a second time in 2 years. Everything in their facility is professional and cater to their clients. The breakfast and dinner buffets have a wide variety of quality cuisine. Both onsens are different, unique, and enjoyable. We thoroughly enjoyed our time there. We would definitely visit a third time! "

"Beautifully relaxing property that was close to the ropeway and sightseeing boat."

"Beautiful setting, classic hotel, care"

"I was very surprised that hotel room is such big almost 40sqm. The hotel room facilities and walls are very new and clean. Parking is located in Level 3 by using elevator. The staffs are very nice. My mobile phone charger is USB C type for iPhone, the hotel and staff provide me the power converter and USB charger. I am really appreciate for staff’s patience' service "

"We stayed here for one night. The hotel is a short walk from the Ofuna train station. There are lots of restaurants and shops all within the hotel area. We had a late night flight home, so the hotel was kind enough to hold our luggage for us while we explored Kamakura. The hotel was clean, and the room a larger sized room compared to the normal smaller sized rooms in Tokyo. The staff was very friendly and helpful. We enjoyed our stay, and thought the hotel was perfect for our stay. "

"This property was absolutely amazing!"

"Great location, comfortable, welcoming. Staff and service is amazing. "

"A lovely apartment hotel to stay in while in Hakone. The in room onsen and foot bath was amazing. Would definitely recommend for anyone staying in Hakone for a few days."

"All staff were very friendly, the facility was clean, and there were plenty of amenities. The outside hot tub was very nice. The hotel is located far from Gora Station. If you have large luggage and need a ride to the station, you should book the hotel ride as soon as you check in. Otherwise, there are no taxis available in the morning. "