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"Everything! The room was clean and nice, but what really made our stay enjoyable was the staff. All the staff were very helpful and friendly. Angela (front desk) went above any beyond to answer all our queries. We checked out to go to an overnight cruise and came back the next day, they helped us organize a transfer to the airport."

"Another amazing stay at another Meliá resort. No matter where I go, it’s always an exceptional experience. Meliá Hanoi offered an incredible massage and spa service, and the breakfast buffet had endless fresh options. The lounge provided the perfect ambiance with a flawless mix of drinks. And the staff… “incredible” doesn’t even begin to describe them. Every team member at Meliá Hanoi was kind, hospitable, attentive, and genuinely eager to help. Whenever I return to Hanoi, this will be my first choice."

"Perfect hotel to start our trip in Vietnam. The location is great for exploring. The facilities are clean and they have all of the amenities you could want, I recommend the spa! Special thanks to Mia, Charlotte and Slater for their attentiveness during our stay!"

"Mini Bar lack of snacks . "

"Best hotel location!!!!"

"The staff were friendly, the breakfast selection was great and we had a wonderful stay! We notified the front desk staff about a leak at the bottom of the shower door causing some flooding near the sink but they were already aware of the issue and will be making improvements in the coming weeks. Super great to hear how quickly they responded and how proactive they are. "

"Very nice and historic hotel in very good condition. I stayed in the old historic wing and did not regret that decision. There were two incidents in which privacy and communication was a problem but overall glad to have had the chance to stay there. Breakfast was excellent and includes their famous egg coffee if you ask. "

"Service & staff were top notch! Rooms were a little dated but clean and spacious. Beautiful views and really liked having access to the lounge everyday."

"staff , service, room, and hotel ambiance was amazing"