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"The staff was very friendly and competent, Angela the lady at the reception was very delicate and kind, good level of English, she sent me a small birthday cake to the room, it was great! Thanks for everything. "

"Out standing "

"Fantastic hotel, really big room and good amenities. The staff were very helpful and so attentive. They also assisted with arranging a tour. I would highly recommend staying at this hotel. "

"This is my 2nd night at this hotel after a trip to the NorthWest of Vietnam. I was upgraded to a nice room with a large balcony. Large bed, firm mattress, small fridge, clean, nice, and well designed bathroom, good WiFi, tv (I can't use it to watch YouTube though), elevator free storage of luggage when I was traveling to the NortWest that I appreciate very much, free breakfast with basic food and drink. The staff even offered to let my room key inside to keep the room cool when I was out as the outside is pretty hot and humid. The only downside is that the electrical oitlers are hidden by the furniture. "

"I view this hotel as a Beautiful Boutique Hotel that is in a wonderful location. I have stayed here before and I will stay here again!!! They are in the process of making some renovations, that are only going to enhance my future visits!!!! I checked in late, which was handled well. I like everything about this hotel, but the thing I like the most is the STAFF - everyone always willing to help and they do it with a SMILE!!!!! I will be returning to this hotel in a couple weeks before I return to America. This is a hidden GEM!!!!!"

"Great property "

"What a lovely hotel. Very well set out and clean. The staff have all been amazing; welcoming, professional and knowledgeable. Whatever you need they will accommodate. The rooms are light filled and spacious. Had such a great nights sleep, with wonderful blockout blinds. The bathrooms are well laid out with plenty of storage. Tracy (the front office manager) went above and beyond. We were very impressed. You can see why the hotel runs so well. Front of house staff Yen was so lovely and helpful. This is a fantastic hotel, we will be back to stay again. "

"Beautiful property. Friendly and patient staff members. Great experience."

"Great hotel in Hanoi. Dining options galore. Amazing staff. Mall on site and other shopping options near by. Ample rooms and comfy beds. As usual, Lotte is synonym with satisfaction. "