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Pullman Hanoi Hotel

4.5 star property
Mediterranean hotel with a winery and a full-service spa

Choose dates to view prices

Photo gallery for Pullman Hanoi Hotel

Exterior
Breakfast, lunch, dinner served; international cuisine
Exterior
Outdoor pool, pool umbrellas, sun loungers
Interior entrance
Located near Hoan Kiem Lake in central Hanoi, Pullman Hanoi Hotel offers yoga classes and aromatherapy at the Fit and Spa Lounge. Guests can enjoy international dishes at La Cheminee, shop designer stores, cool off in the outdoor pool, and enjoy happy hour with in-room WiFi.

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • Hot Tub
  • Spa
The current price is AED 361
AED 410 total
includes taxes & fees
1 Nov - 2 Nov

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Deluxe Room, 1 King Bed, City View

Deluxe Room, 1 King Bed, City View | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Deluxe Room, 1 King Bed, City View

7.6 out of 10
Good
(5 reviews)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
TV
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, City View

Deluxe Room, 2 Twin Beds, City View | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Deluxe Room, 2 Twin Beds, City View

8.0 out of 10
Very good
(1 review)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
TV
  • 32 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Club Lounge Access, City View (Executive)

Deluxe Room, 1 King Bed, Club Lounge Access, City View (Executive) | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Deluxe Room, 1 King Bed, Club Lounge Access, City View (Executive)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
TV
  • 32 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Twin Room, 2 Twin Beds, Club Lounge Access, Executive Level (Executive)

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Deluxe Twin Room, 2 Twin Beds, Club Lounge Access, Executive Level (Executive)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
TV
  • 32 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Superior Room, 1 King Bed, City View

Superior Room, 1 King Bed, City View | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Superior Room, 1 King Bed, City View

8.8 out of 10
Excellent
(5 reviews)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
TV
  • 30 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, City View

Superior Room, 2 Twin Beds, City View | 1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Superior Room, 2 Twin Beds, City View

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Club Lounge
Free cribs/infant beds
TV
  • 30 sq m
  • City view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Executive Suite, 1 King Bed, Club Lounge Access

1 bedroom, Egyptian cotton sheets, premium bedding, down comforters

Executive Suite, 1 King Bed, Club Lounge Access

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Fireplace
Air conditioning
Connecting rooms available
Executive Lounge
Free cribs/infant beds
TV
  • 78 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

About the neighborhood

Map
40 Cat Linh Street, Dong Da District, (Entrance 61 Giang Vo Street), Hanoi, 10000

What's nearby

  • Ho Chi Minh Mausoleum - 13 min walk - 1.1 km
  • West Lake - 20 min walk - 1.7 km
  • St. Joseph's Cathedral of Hanoi - 3 min drive - 2.6 km
  • Hoan Kiem Lake - 4 min drive - 3.0 km
  • Hanoi Old Town Night Market - 4 min drive - 3.0 km

Getting around

  • Hanoi Railway Station - 8 min drive
  • Noi Bai Intl. Airport (HAN) - 36 min drive

Restaurants

  • ‪Highlands Coffee - ‬2 min walk
  • ‪Executive Lounge Pullman Hotel - ‬2 min walk
  • ‪Manwah Lẩu Đài Loan Hotpot 138B Giảng Võ - ‬4 min walk
  • ‪Ga Trên Cao Cát Linh - ‬3 min walk
  • ‪Mint Bar @ Pullman Hanoi - ‬1 min walk

About this property

Pullman Hanoi Hotel

Luxury family-friendly hotel near Ho Chi Minh Mausoleum
An attached winery, a terrace, and designer stores on site are just a few of the amenities provided at Pullman Hanoi Hotel. Indulge in a body scrub, aromatherapy, and a facial at Fit and Spa Lounge, the onsite spa. The on-site international cuisine buffet restaurant, La Cheminee, offers breakfast, lunch, dinner, and happy hour. Yoga classes and fitness classes are offered at the gym; Pullman Hanoi Hotel also has a coffee shop/cafe, a playground, and a hair salon. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and car rentals on site.
Other perks at this hotel include:
  • An outdoor pool along with sun loungers and pool umbrellas
  • Free self parking
  • Limo/town car service, buffet breakfast (surcharge), and express check-out
  • Babysitting (surcharge), 4 outdoor pickleball courts, and a TV in the lobby
Room features
All 240 rooms boast comforts such as 24-hour room service and fireplaces, as well as perks like premium bedding and pillow menus.
More conveniences in all rooms include:
  • Highchairs and free infant beds
  • Recycling, LED light bulbs, and eco-friendly cleaning products
  • Eco-friendly toiletries, showers, and hair dryers
  • 32-inch TVs with premium channels
  • Separate sitting areas, daily housekeeping, and desks

Similar properties

Indoor pool, outdoor pool

Lotte Hotel Hanoi

  • Pool
  • Hot Tub
  • Spa
  • Parking included
9.4 out of 10, Exceptional, 1,015 reviews
The price is AED 487
AED 552 total
includes taxes & fees
23 Nov - 24 Nov
Lotte Hotel Hanoi

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Height restrictions apply for onsite parking
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: USD 23 for adults and USD 11.50 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • La Cheminee
  • Mint Bar

Things to do

  • 4 outdoor pickleball courts
  • Billiards/pool table
  • Designer stores
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Outdoor pool
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • TV in common areas
  • Winery
  • Yoga classes

Family friendly

  • Babysitting (surcharge)
  • High chair
  • In-room crib
  • Laundry facilities
  • Outdoor pool
  • Playground
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 10 meeting rooms
  • Business center
  • Computer station
  • Conference center (6,243 square feet of space)

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • Hot tub
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 14 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1998
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Locally-owned and organized tours and activities
  • Mediterranean architecture
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Down comforter
  • Egyptian cotton sheets
  • Free crib
  • Hypo-allergenic bedding
  • Pillow menu
  • Rollaway/extra bed (surcharge)
  • Select Comfort mattress

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 32-inch TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Fireplace
  • Free daily newspapers
  • Iron/ironing board on request
  • LED lighting
  • Recycling
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 1:00 PM and 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The check-in location differs from the property location; go to: [Executive Lounge for reservation on Executive floor]
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 12:30 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 40.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately USD 23 for adults and USD 11.5 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 1:00 PM and 6:00 PM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 40.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Local laws may restrict unmarried guests from sharing rooms; guests are responsible for providing proof of marriage, if requested by the property
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Hanoi Pullman
Hanoi Pullman Hotel
Hotel Pullman Hanoi
Pullman Hanoi
Pullman Hanoi Hotel
Pullman Hotel Hanoi
Pullman Hanoi Hotel Hotel
Pullman Hanoi Hotel Hanoi
Pullman Hanoi Hotel Hotel Hanoi

Frequently asked questions

Does Pullman Hanoi Hotel have a pool?

Yes, this property has an outdoor pool.

Is Pullman Hanoi Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Pullman Hanoi Hotel?

Self parking is free at this property.

What time is check-in at Pullman Hanoi Hotel?

Check-in start time: 2:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available from 1:00 PM–6:00 PM for a fee.

What time is check-out at Pullman Hanoi Hotel?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Where is Pullman Hanoi Hotel located?

This family-friendly Hanoi hotel is located in the historical district, within 1 mi (2 km) of Van Phuc Diplomatic Corps and Ho Chi Minh Mausoleum. Hoan Kiem Lake is 1.7 mi (2.8 km) away. Hanoi Railway Station is 22 minutes by foot.

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Pullman Hanoi Hotel Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 162 out of 453 reviews
Rating 8 - Good. 193 out of 453 reviews
Rating 6 - Okay. 60 out of 453 reviews
Rating 4 - Poor. 27 out of 453 reviews
Rating 2 - Terrible. 11 out of 453 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed twice at this hotel in same month, each time we had an excellent experience and will return next time we visit Hanoi
Stayed 2 nights in Mar 2025

10/10 Excellent

Yong Joon

Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 2 nights in Jun 2025

8/10 Good

Al

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was a good value for that we paid. Even though it’s not in the Old Quarter which is where most action is and where most tours offer pick up and drop off, it is not far from this area. Breakfast was great and a variety of cuisines, the gym was big and open 24/7, and all the staff we interacted with were very professional and helpful.
Stayed 3 nights in Apr 2025

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The facility has a great gym, although warm it served its purpose. The facility also has a pickle ball court!!
Stayed 7 nights in Mar 2025

10/10 Excellent

MITHUN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent stay

Nice facilities and courteous staff, which was very helpful.
Stayed 1 night in Nov 2023

10/10 Excellent

BERNARD

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good.
Stayed 4 nights in Feb 2025

8/10 Good

Quan

A pleasant place to spend a couple days
Stayed 2 nights in Oct 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s not much restaurant around the area. Too far from the main cbd( old quarter ). Some of the staff (reception staff ) can’t even understand basic english. Compare to the valet staff, they understand and speak english. Otherwise, the hotel is not bad at all. It’s just the communication is very prostrating.
Stayed 4 nights in Jul 2025

8/10 Good

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pros: Fun trip. Good quality hotel. Pickleball court on site (bonus!) as well as all the regular pool/gym/sauna etc. Cons: service staff taking coffee/tea orders at breakfast buffet couldn’t speak English and didn’t know the difference between coffee and tea. Every day for 5 days they got it wrong and I had to ask 2 or 3 times before I got what I wanted. My laundry wasn’t delivered on time, I needed to chase them up for it at 10pm. Then when it arrived half was missing. I followed up 2x more before I actually got all my laundry I ordered food at the pool and they told me couldn’t give to me with paying up front? I asked them to put it to my room, said she would check. Came back 5 mins later and said it was ok. Weird
Stayed 7 nights in Sep 2025

10/10 Excellent

Sue Phay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice luxurious hotel. Staffs are very helpful and professional. Breakfast is more towards continental, will be good to have more local options.
Stayed 3 nights in Aug 2023

8/10 Good

Ha

Liked: Staff & service, amenities
Room too small and need some repair.
Stayed 5 nights in Mar 2025

2/10 Terrible

Christian

Disliked: Cleanliness, amenities, property conditions & facilities
Terrible location I walked around for ages around dusty streets and trod in dog poo looking for somewhere to eat or get a cold beer. Hotel room is massive and creepy with only two plug sockets that work. Overall it felt like being in a time warp or in North Korea. You need to take a taxi for 15 minutes to get something to eat. Don't bother staying here at all.
Stayed 1 night in Apr 2025

8/10 Good

Jethro

Liked: Cleanliness, staff & service
Very helpful staff. Great breakfast selection. Good value hotel. Rooms could use a little upgrading but it has the essentials in place. Swimming pool decking needs fixing. Overall we had a nice. comfortable and enjoyable stay there.
Stayed 5 nights in Mar 2024

8/10 Good

Svetlana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel a short taxi ride from the major attractions. Technically, it would be 10-15 walk, too, but sidewalks in the area are filled with parked scooters, plus traffic does not stop for pedestrians on the crosswalk, so walking is challenging. We got to enjoy the pool for one day, but it was closed for renovations on Christmas Day. Maybe check if it open If pool is important for you. Excellent buffet breakfast. Would stay again when they fix the pool.
Stayed 5 nights in Dec 2024

10/10 Excellent

Carole

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great

Had just 1 night at the pullman this was my 2nd stay here. Note to travellers, get the reception to get your taxi to the airport it will save you a much money as the Hanoi taxis rip foreigners off.
Stayed 1 night in Oct 2023

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
We stayed at the Pullman for a week, and it was the best experience and value in Vietnam. The staff was super friendly and helpful. The rooms were big and clean, and we had our laundry cleaned at very reasonable rates. We had a dedicated breakfast table and the servers knew our drinks. The pool was nice, the gym was huge, and the whirlpool was great. We also played tennis on the grounds. The location was close enough to walk to old quarter for us (~1 mile). Highly recommend the Pullman!
Stayed 7 nights in May 2023

6/10 Okay

Tak Fai

Liked: Cleanliness, staff & service
The bathroom facilities are difficult to use.
Stayed 2 nights in May 2024

4/10 Poor

kelvin

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
wifi was weak, breakfast was bad
Stayed 3 nights in Jan 2023

4/10 Poor

Wai Man Aidy

Disliked: Property conditions & facilities, room comfort
All deco and facilities are old and not enough light in the room.
Stayed 1 night in Oct 2023

4/10 Poor

Thomas Dennis

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities

Choose another one

Bad condition on Hotel Staff that dont know Hotel rules Hotel staff wake you up in the middle of the night
Stayed 4 nights in Jul 2024

10/10 Excellent

Kean Seng

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Located near old quarter attraction sites within 30-min walking radius. Room are clean and comfortable. They only open a single wing right now due to renovation. The walking corridor is a bit hot but not a big issue. Swimming pool is a bit dated but it is fine. Walking distance to a lot of restaurants. Breakfast is nice with good selection. For dinner, their usual restaurant is not open, so either you order room service or you can have it at the bar in lobby. But the food is not too good, so for lunch and dinner it is better to eat out.
Stayed 2 nights in Jul 2022

6/10 Okay

Vitaly

Liked: Staff & service
Disliked: Property conditions & facilities

Will not comeback

Very good service, but the room was poor, bathroom not clean, shampoo dispensers not working, the room itself the same, room service didn't have a menu, you need to call to ask for a pricewould not expect from 5 star
Stayed 2 nights in Feb 2024

2/10 Terrible

Sumit

Disliked: Cleanliness, staff & service, property conditions & facilities
Old property, not maintained well, AC plant unable to take load, hot rooms, property didnt upgrade to new convenient features.
Stayed 3 nights in Jun 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not meet standard and expectations

*Room very dark and dull* bathroom flush not working * shower appearance moldy * Bathroom towels are very old * Shower door is not close properly. Water came off all over floor* O'clock in the room is not working * Lavabove sink water came off all over everytime in use * Breakfast not enough viarities of Food.* Carpet appears very old with dark blue color * Light bulb in the room very low , make the room very DARK ! * Manager just hear the complain but seemed he might not do anything. Out of his territory ? Or nothing he can do !
Stayed 3 nights in Mar 2024

10/10 Excellent

Kristopher

Stayed 3 nights in Sep 2025