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"Staff was very kind"

"The staff were very friendly, the room was spotless and the bed very comfortable. The bathroom was fine - a great shower - if a little bit dated. The location was absolutely perfect...steps from the shinkansen station and an easy walk to downtown. "

"Great spacious room and bathroom. Early check in and late check out than most hotels. Many amenities and laundry machines. Location is also great as it’s near Sannomiya station. "

"Breakfast is great! Staff are very polite and friendly. "

"The rooms were a good size and even had a couch to sit on in them. The bathroom was small but clean and sufficient. The staff was friendly and helpful. The hotel was close to food spots and the train station. It was a good location and would stay again if in Kobe."

"Room was clean, beds were comfortable, bathroom was spotless and was completed with bathroom essentials Staff were very friendly and attentive to your needs, helpful and courteous, always with a smile."

"We stayed at Kobe Plaza Hotel West and overall it was a very pleasant experience. The hotel has its excellent location right on Motomachi shopping street, just a short walk from Motomachi Station and close to restaurants, shops, Chinatown and other attractions — making it ideal for sightseeing and exploring Kobe on foot.The beds are not small at all. "

"The room was great. Clean nice Staff and easy location. "

"Not my first stay with Toyoko Inn, it's always nice and comfortable."