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"We were really looking forward to our stay. For a high end luxury hotel our room and parts of the hotel we walked through were quite scratched up, dented and not in great shape. I went use a guest robe and there was a big hairball in the sleeve. And then the day we arrived we had come from a specialty bakery where we bought $75 worth of baked goods to take home to share with family and friends—however we went out for the day and put the do not disturb sign on the door— when we got back later that day our room had been “touched up” and our entire bag of baked goods was gone. We had left our bags open as well because we weren’t planning on having our room cleaned that day— so the overall experience felt very violating. Lastly, they have no guest parking. We will definitely never stay here again."

"Breakfast was fine, parking was close and easy, room and lobby area was very clean. Staff was friendly, helpful and had good attitudes. We have stayed at this hotel twice a year for the past several years and have always had good experiences."

"Hotel itself was clean and all good but very sketchy area. Arrived to chaos in the lobby"

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"It says parking is included but I had to pay for parking every day. Front desk couldn’t fix it, the people she called didn’t fix it. Missed a work meeting because of the whole ordeal. Just the night is $24."

"Too many noises inside the room doesn't let u sleep"

"The place was alright, definitely not bad nor excellent but it was clean and that’s important. Not much to do in the area (activity wise) "

"There was only parking for 1 car in the car park. Second car had to park on street in a rough neighborhood. Only 1 key provided, needed 2. The host provided K cups from Walmart. No salt, pepper,sugar or other amenities. Host failed to give the door code in the introductary info. Apartment located in an unsafe area."

"My daughter and I stayed at Residence Inn while attending the Cardi B concert (4/3/2026) The room (a loft) was more like a small, cute apartment! We loved it! The staff was super friendly and helpful. The best part, the breakfast! They had an awesome selection of breakfast foods, fresh fruit and beverages. If I’m ever in Hartford again, I would 100% stay here again. "