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"We had a beautiful loft room with a balcony. The staff was great, very helpful. The complimentary breakfast was excellent. Would definately stay here again."

"Love the wood burning fire place in the lobby"

"We stayed in a loft room and it was fanastic. We loved that it had a small kitchenette and everything needed to make meals. A great space and location in Banff. We were very happy with our stay."

"Staff "

"Clean roomsl, efficient housekeeping, excellent facilities and hot pool"

"Amazing staff, helped us out with check in and check out, even sent a worker over at night just to fix our TV"

"Good place nice hot tub and view"

"Room was fantastic"

"Everything was wonderful at the Otter Hotel. I had no idea what to expect walking in as I booked based on meeting others here. My partner and I had great room with everything we needed, there was a nice view of the mountains as well. The restaurant (Good Folk) was delicious as was the coffee included with our stay. All the staff were very friendly. We really enjoyed the rooftop hot tub with the fire pits that offered a great view of the night sky. Looking forward to staying here again in the future! "