"Hotel has free onsen public bath, but can be very crowded. During the busy hours, it can be not very clean and the soap and lotion aren't that good. The breakfast is okay, not the best. It maybe because April doesn't have much harvest.
The worst thing is our room not 100% cleaned because there were a piece of suspicious piece of trash by the door since first day till check out and still never been thrown out. Bedsheets are a bit rough and pillows are too hard or high to sleep on. A/C cannot be turn on during winter season, April, is a torture for most westerners.
The Japanese staffs can be very polite, but lack English communication. This needs to be improved, especially, for tourism business. Luckily there is Google Translate."