8/10
Finding the place was tricky due to obscure address systems in the city: it is directly opposite the bus station regardless of what Google Maps tells you!
Check in was a bit of a hassle. They refused to accept that we had paid and kept asking for money (despite me having the booking confirmation, in Thai, which showed we had). Eventually they rung someone who seemingly confirmed that we had paid. They were very apologetic but after 7 hours in the bus then 30mins looking for the place it was pretty annoying.
We just stayed over night to break up Krabi-Penang so the excellent night market was a lovely surprise (chocolate ice cream 10B).