Cottages in Hawaii

"Great place everyone is very friendly!"

"I was surprised that there wasn’t a fitted sheet on the bed. The sheets weren’t the cleanest and neither was the room. The bidet did not work in my bathroom."

"the view is very nice from the balcony, but the rooms are very old."

"Aloha! VERY disappointed in this place. I live in Hilo and usually stay at the Islander when I come over. The bathroom counter was really dirty and filled with water spots too. The toilet did not stop running, although it did get repaired while we were there. The hallway outside looks like I would picture a locked psych unit in a hospital. Dark green with 70’s green around around it. x It sums it. That a picture of palm trees in the bathroom looked so blurry that it looks like a 5-year old took it from a car window. Also, we walked into the room with three big bottles of booze just sitting on the counter. My friend took them immediately down to the lobby, because we’re both recovering alcoholics. They PROMISED us we wouldn’t be charged. $149 later…..waiting for a return call. The place really didn’t reflect all the add on stuff. The elevators were broken. Just a terrible experience overall! "

"Initial view of the hotel was beautiful when we arrived. We were not greeted by the bellmen or helped with baggage. As a black women, that was very disheartening & disappointing, as i finish getting my baggage i watch both men help other cars that pulled up after us. We were not greeted upon walking up to the check in desk. We were stared at as if they were waiting for us to greet them. (This happened multiple times throughout the trip) We were not told anything about the resort whatsoever. I had to ask another guest where the pool was.At check in We were told there was someone on property to book excursions with or a show that is all. Pool is on the smaller side along with the hot tub, with the amount of guest there the hot tub was only empty early in the morning. but there was ample seating. Overall for the price I was expecting better service. The room was spotless, Housekeeping was VERY attentive and honestly the nicest person I came across in the hotel during my stay. If you stay on the 12th floor as I did you will get great service! Hotel location was ideal! Right in the middle of everything. Very safe area , abc store, target , and a bus stop right outside the hotel! Which made getting to and from HNL very easy. I wouldn’t stay at this hotel again but I also wouldn’t deter anyone from staying. I hope this review is looked over & improvement’s are made. "

"Yes"

"The best western shuttle dropped me at the wrong hotel had to walk two blocks to the sister hotel "

"Nice property. Staff friendly. Room was great. Just know they charge your credit card more than once. Deposit is more than what's on the app. If you want umbrellas and chairs on the beach, you will have to pay. It's not included in the resort fees. Food was terrible. Just bland and no seasoning. "

"Location and amenities were great, especially for kids. Availability of luggage storage and hospitality room for late check out was also wonderful! "