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"The first room I was put in had a overwhelming mouldy smell, to the extent that I actually found mould on the furniture - this is highly unacceptable. The bathroom was mouldy, the shower head was super clogged/calcified, and the general condition of the room was just not up to Southern Sun standards. Also the door to the room’s lock was missing/not working. Never again."

"Our rooms were great we had cabins on the river which were amazing! Staff were very friendly and helpful only issue we had was we never saw hippos! Nobody’s fault but was the main reason for booking! "

"The property was really clean and had good amount of towel plates cutleey etc. the major issue we had was that the roof was leaking everywhere in most rooms. One of the beds was wet and we slept with water dripping next to us the enter night. When I raised it with the reception, there was no apology for the inconvenience but only stating that it was the thatched roof. If they know about the leaks, they should maintain the roof."

"The dinner buffet was exceptional. The entertainment during dinner was wonderful and definitely enjoyable for all."

"It’s probably my 5th time staying here and it is always a lovely accommodation and stay. The rooms are cute and comfortable and the breakfast is delicious. We will definitely stay there again. "

" I want to express my disappointment regarding the service I received during my recent stay at your property. The hotel itself is beautiful, and we arrived around 7:00 PM for a one-night stay. Unfortunately, the weather was rainy, and we couldn’t enjoy the outdoor facilities as planned. However, I had a conversation with the receptionist, and she kindly agreed to grant us a late check-out. Since we were scheduled for a safari in Kruger Park the next morning, this was very much appreciated. We left for the safari at 5:30 AM and returned around 12:30 PM. Upon checking in at the reception, we were informed that we needed to vacate our room by 1:00 PM. This meant we only had about half an hour to pack up and shower, which felt rushed, especially after an early start. At exactly 1:00 PM, while I was in the shower, the receptionist repeatedly called my room, threatening to charge extra fees unless I left the room immediately. I was left with wet hair and was forced to carry my clothes in my hands, all while struggling to pack up my belongings and get to my car. This level of urgency and lack of consideration was completely unacceptable, especially after the understanding we had regarding the late check-out. Given the significant amount of money we spent on this stay, this experience was extremely disappointing. I have never encountered such poor service and a lack of empathy at a hotel. Safari was overpriced and lacked experience of the park and the truck they used was overheating"