"Received an email around 3 hours before we were due to check in the booking had been cancelled. We were en-route. Called the number on the email (which was a third party - not Hotels.com). Advised the booking had been cancelled due to 'maintenance' and to contact Hotels.com directly make an alternative booking. Attempted to contact Hotels.com but could not get to speak to a human being to make an alternative booking. We were left high and dry!"

"We have had a great week staying at Kingfisher Cottage; 12 people, 3 generations. The facilities were excellent. It was so nice to stay in a cottage with good quality pots and pans! We enjoyed all the walks from the cottage as well as the playing field, where our 92yr old grandpa was in goal and our 88yr old Nan Nan kicked the ball around. We loved the view from the side garden overlooking the reservoir, the table tennis table, the outdoor seating, lounge chairs and tables, as well as inside,...

"Really felt at home in this lovely flat. Was perfect for our needs. Beautiful outlook onto the river. Clean, peaceful and well equipped."

"We stayed at the Old Pumping Station whilst visiting family. Such an unusual building, refurbished to include a lot of original features. Very comfortable and a lovely location with a field opposite to walk our dog. Ideal. The host has thought of all the things to make it a home from home. It's small, but has everything you need for a very enjoyable stay in a beautiful area."

"The location is ideal and near everything you will need for a short term stay. Sasha, the host, is friendly and available all the time. She helped us in everything we needed."

"The check in instructions were a little confusing. Also the apartment is not that great given the price and the area. You could get a better room at the premier hotel"

"The rooms were well prepared and clean. Location was very convenient for our needs during the stay. "

"Booking is made on Expedia, but the you complete the registration on another site. Shower is built into a very small closet. Toilet is on the other side - in another closet. You have to straddle the toilet to use a hand basin that barely fits my hands and it's not possible to wash your face in it without splashing water all over the floor. Entrance way through to the room is in shockingly poor condition. Not the welcome one would hope to see. I would not recommend this room."

"Cannot comment as we were sent to a different loction at the last minute"

"Clean rooms , lovely staff wonderful location . However it would be really helpful if there are some options of same gender en-suites ."