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"The front-of-house team were brilliant, especially Joseph (hopefully this shoutout helps him if there’s a mention-based bonus scheme!). Despite my early arrival and the room not being quite ready, he handled it with genuine care. Having worked in hotels for over 20 years, I know early check-in is a favour, not a guarantee – particularly in London where hotels are often at full capacity. They kindly offered me access to the gym shower room to freshen up, which I really appreciated. My only bit of feedback is for that shower room – it could really use better ventilation. It was incredibly humid, and I noticed signs of moisture damage. On top of that, it took me nearly 45 minutes to cool down afterwards… not ideal when you’ve just changed into a suit! The room itself was on the smaller side, but I booked the most affordable option, so no surprises there. It was very clean and quiet, a bit tired, but perfect for a one-night stay. If you’re staying longer or more than one person, I’d recommend going for one of the larger rooms. The night manager was also great—really went the extra mile to hunt down a USB-C charger after I realised mine was still at home. Lifesaver! All in all, despite a couple of minor quirks, the staff more than made up for it with their service and friendliness. I’ve already got another booking in a few weeks, and I’m very happy to come back."

"Amazing stay. We were upgraded to a better room and Matilda the receptionist was very helpful with us. "

"Neat"

"All great , rooms are in the small size but cozy and modern . I will recommend this to anyone with a short stay in London "

"Clean room and a super-comfortable, cozy bed. Staff were extremely friendly and helpful. Walking distance to plenty of shops and restaurants. Only 16 mins' walk to the huge Primark on Oxford St. The lobby looks lovely as they've just put up their Christmas decorations. would definitely stay there again!"

"My stay was perfect. I stayed 8 nights. The room was immaculate and the staff was great. The hotel is beautiful. Every morning staff came by with coffee or water. I will be back in the Spring and look forward to having breakfast as well as afternoon tea there. It could not have been better. I was in the Dante room which was perfect. I’ll be seeing you again!!!! "

"Excellent hotel "

"Great stay"

"Staff extremely kind and willing to help"