An aerial view of a coastal town with a harbor, boats, and a mountainous backdrop.

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Top Heybeliada Hotel Reviews

Swissotel The Bosphorus Istanbul

Swissotel The Bosphorus Istanbul

8/10 Good
"Mmy experience was mixed. I particularly appreciated the hospitality & welcoming attitude of the front desk. The staff were friendly, welcoming & efficient, and the check-in process was fast. However, several aspects of the stay were disappointing and fell below the standards expected of a five-star hotel. Room Cleanliness & housekeeping services: The carpet could certainly have been cleaner. There was also room for improvement in the overall attention to hygiene and presentation within the housekeeping service. Basic amenities were not consistently replenished. We had to call separately for shower gel and shampoo refills, which should ideally have been checked and replenished as part of routine room servicing. Furthermore, the conditioner dispenser was not functioning properly. The coffee machine was not functioning and had to be replaced upon our request, the staff responded promptly. the telephone in one of our rooms was not working, which caused some inconvenienc Breakfast Experience: The breakfast area was particularly disappointing. It was poorly organised, and the staff did not demonstrate the level of professionalism and attentiveness expected. Food spills and debris were noticeable everywhere, including on tables, chairs and underneath them. Even the traditional Turkish tea glasses and their accompanying saucers were poorly handled, with tea frequently spilling into the saucers."
nadia 5-night trip
Posted 1 hour ago
Swissotel The Bosphorus Istanbul

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