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"Good room and bed. Staff was friendly. Elevators confusing though. Use the sky walkway from Terminal 4 much easier to get there. Clean quiet room. Didn't have time to tey breakfast but its free. Shuttle to aiport was handy too but costs around £8 or 9 "

"I had a very disappointing experience at this hotel at Heathrow Terminal 4. I stayed on April 6th (room 124), and after traveling for over 15 hours from Canada on an overnight flight, I arrived completely exhausted around 1 PM, hoping for at least a bit of understanding and basic hospitality. Ironically, there’s a sign at the entrance that says “warm welcome,” but that couldn’t be further from the truth. The welcome felt cold, transactional, and completely lacking empathy. Check-in time was 3 PM, but since I arrived earlier and they clearly had rooms available, I politely asked if an early check-in was possible. Instead of showing any flexibility or consideration for a long-haul, tired guest, I was told I would need to pay an additional £15 just to access a room that was already ready. Because I refused to pay for something that should have been a basic courtesy, I ended up waiting in the lobby for nearly 2 hours. By 2:28 PM, I was so extremely tired that I went back to the front desk and tried again to check in. Instead of any understanding, they still insisted on charging me extra, which I ultimately had to pay just to finally get access to the room. This felt less like hospitality and more like squeezing extra money out of already exhausted travelers. A little understanding would have gone a long way, but instead, the experience left me frustrated and unwelcome. "

"The WiFi worked well, all the staff were very pleasant and helpful. "

"Clean, quiet, safe, very convenient to LHR terminal 2."

"Room, bathroom sink was a little drain smelly. We were only there for one night. Room otherwise very"

"Breakfast was great"

"No tea bags, sugar and milk in the rooms only kettle is there. "

"Staff are friendly room has mould in shower. And there is traffic noise through the window of the hotel. "

"The hotel restaurant is quite excellent for an airport hotel. "