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"Check in was easy. Staff was great "

"If you expect resort atmosphere, this is not for you. If you enjoy quiet and simple it’s perfect!"

"Great service friendly and understanding. Check in was easy. "

"Enjoyed the ocean view property"

"The Thomas Guard house is a very special place! The setting is spectacular, with waterfall and jungle views from multiple lanais. There was plenty of space for our group of seven to spread out (including three kids and two grandmas) - everyone had their own bedroom and bathroom, which was ideal for our family. The house is beautifully and lovingly restored and well-maintained. There is no air conditioning, but each bedroom has a ceiling fan and a floor fan, so we all slept in relative comfort. It does get hot so be prepared if you have folks sensitive to heat, but the trade winds do help cool everything down. For guests with young kids, adult supervision is a must if they are outside. The beautiful river setting comes with a steep drop-off along the banks.We arrived the day of a tsunami warning. Charlotte was very kind and was very quick to answer our questions about safety and our ability to check in, which we very much appreciated.Lastly - if you are a light sleeper (or sensitive to noise) - bring ear plugs or white noise. There are lots of lovely jungle critters that are active at night. One in particular (a frog?) made a repetitive sound that kept only one of our party up (me!). Thank you to Charlotte for sharing her one-of-kind home with our family for a special Hilo vacation."

"Good location close to airport, lovely view on the bay, clean room with great amenities, staff very helpful and accommodative. "

"Lay back and enjoy "

"Comfortable, clean and convenient. It was a nice hilltop location with a great view. The economy room was cute and cozy. The living areas were enjoyable places to spend time. The walls were thin, but guests were respectful of the quiet hours. "

"This is a well-maintained and well-managed small hotel"