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"First time staying at this hotel and will be the last severe lack of stuff I may as well put the sign that they have constantly on reception saying they will be back shortly on their payroll. Time given for food service wound correct spa area is unmanned with no towels for use At at 1 am, there were other people staying in the hotel that were very drunk arguing fighting music blasting loud alongside a TV which went on until after 2 am. Again tried to contact reception not possible to get someone to come and resolve the issue. On check out the receptionist couldn’t have been any less interested and she obviously knows it’s not a good place to stay as she didn’t even ask whether to stay with them was okay"

"The room was clean. The bed was a twin but could be made into a double. The bracket had be left on one of the twin bed which we kept banding into our leg every time we walk passed. Which was a lot. "

"This used to be my school until 1982 and it has been lovingly restored into a beautiful hotel with great amenities in amazing grounds. Ample parking and a safe environment leads to a peaceful and relaxing stay. "

"Cancelled 2 rooms we had booked for nearly a month due to some rooms having flooding issues. Offered us hotels over 20 minutes away which just didn’t work. Also tried to offer us to share a twin room vs having 2 separate rooms booked at another hotel. After a 5am start to get to Woking for work for the day this is the last thing that was needed. At the moment zero accountability (this may change with a full complaint letter). Will also lose a lot of generated cashback and traveller perks etc too. "

"Room no 7 in the corner was a bit dismal especially as the sun was shining and it didn’t get any"

"The good: Nice hotel and lovely attentive staff. The bad: Probably my incorrect expectations but was expecting room AC for a 4* The ugly: Brave the unlit path, if you dare, to get to the Chineham shopping centre. No fault of the hotel but Hampshire County Council should sort this out as its an accident waiting to happen! "

"Excellent stay"

"Lovely room, nice and spacious. Great staff including the receptionist, who was brilliant and very welcoming! "

"Beautiful hotel, great facilities. Spa lovely but looking a little tired in places as a few things weren’t working. In every other respect the hotel was gorgeous "