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"Beautiful hotel in a nice quiet place. Friendly and helpful staff. Very nice and very clean room."

"Great time!"

"Great property in a great location. We will be back!"

"ideal location "

"Hotel is near conv stores, quiet area, nice rooms"

"We’ve been long-time fans of Keio Plaza Hotel Tokyo, and it continues to be our go-to choice whenever we visit the city. We always book the Grand Premier rooms with Lounge access and daily breakfast, and it's consistently a luxurious and comfortable experience that we truly look forward to. During this recent stay, we did encounter some issues with our initial room. However, we were very impressed by the responsiveness and professionalism of the Premier Lounge staff, who reached out the same evening and arranged for a room change the following day. Their attentiveness and care made all the difference and reminded us why we continue to return to this hotel year after year. One small disappointment this time was that, as our stay was under 7 nights, we didn’t receive the usual welcome amenity that we had come to appreciate on previous visits. While we understand the policy, it’s a thoughtful touch that adds a special start to our stay, and we hope this can be reconsidered in the future for returning guests. That said, we absolutely loved the Premier Lounge and spent a lot of time there. The lounge staff were exceptional—gracious, professional, and always ready to assist with a smile."

"I lost my AirPods in my room and when I went back 7 hours later. They looked and found my AirPods. Excellent service! I’ve lost a lot more in hotels around the world and never seen the item again. "

"Rooms were well appointed. Excellent check-in/out process. Nice assortment of options for the breakfast buffet. Would have liked to see more seating in the lobby without all the stored luggage."

"Excellent customer service from staff at front desk , and from the staff who greet you on arrival and help with your luggage. Upon arrival my suitcases were transferred from the taxi into the hotel, helped with my credit card payment problem with taxi, and my suitcases were taken up to my room . Such great customer service after a long flight was much appreciated. My room was small but adequate enough that I could lay my suitcases open on the floor easily. The bathroom is small but ok. The location of the hotel is excellent with lots of local restaurants nearby and close to several subways and train stations. Use Google map and locate the closest McDonald's. If you head there you will find lots of eating options close by. If you continue walking past McDonald's, you will find the Daimon subway, and if you walk further you will find another train station which will take you to Tokyo station. We chose to take a taxi to the Tokyo station and the cost was 2700 yen in May, 2025. There were several Family Marts and 7-Elevens on the route from Shiba Park to McDonald's. We ate at several of the tiny restaurants enroute to McDonald's and what I especially liked was the fact that mostly local people frequented these small restaurants. Shiba Park is rated as a "modest " hotel, but the staff takes it up a notch in my opinion. Each floor has a library room you can sit in while your hubby sleeps, and there is a water dispenser near the elevator on each floor. The ice machine is on the 5th."