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"Very clean and beautiful hotel with friendly staff"

"If the very helpful Concha had not been at this hotel then the stay would have had a minus figure for a review. Concha’s hard work and conscientiousness was limited by the people around her. The reception desk was mostly helpful but some not: 1. On enquiry about the semi-inclusive option Nadia told me it was available only to group bookings. A later enquiry directed at another clerk explained the daily rate and minimum requirement of a 7 night subscription. 2. We had repeated issues with vegetarian meals - Nadia was short and unhelpful. Daily restaurant issues - unsuitable for vegetarian All standard options were for non-veg. I had to make a request every morning. 1. Some days I had just a salad. 2. Given a plate of uncooked bland tofu. 3. plant-based burger and other plant-based items with a few veg. 4. wraps with roasted vegetables and bland tofu but no seasoning whatsoever. 5. One day reception told me that it was not possible to cater for a vegetarian. 6. One good meal - lasagne It was very much a a luck of the draw on who was at reception and who was in the kitchen. Hotel Room -AC did not work (fixed on day 2) but very ineffective. The room was warm; no option to adjust the AC controls. Suitability for families? Kids club is seasonal. nothing for young children to do. If you have a car you could find activities; without a car you could easily spend Euro100 per day on taxi alone. Restaurant opens at 7.30pm - too late for young children. "