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"Clean room, friendly staff, good food/service"

"Food is bad. There are 8 restaurants, but it was very difficult to book the right time. However when you walk to the restaurant, half of the restaurant is empty. It is a lot of insect around the room, many mosquito keep fly in the o the room. Most of the bathrooms in the hotel is not clean at all. Very bad experience in this trip "

"We had a great family vacation!"

"This was my second stay at Serenade but my first time with my partner. We had a swim up room, which was nice. The staff was nice. I was glad to see during this trip that they now offer wash cloths. My last visit there were only hand towels to wash with, which were entirely too big. The fridge was fully stocked with complimentary drinks. The bed was comfortable. The floors were a little dirty the first day but good the remaining days. The water pressure and temp of shower was perfection. The housekeeping was great. A few complaints were mainly with being able to make a reservation with the restaurants, which was near impossible. We were able to get a very late dinner at 9pm only because we attended a time share type of event. My partner hated the food at the sports bar. He said that the food offered there makes the resort less appealing, which I'd have to agree. The pizza is probably the most edible if you're looking for a late night snack as they stay open later than all of the other restaurants. Please get a better food selection there. We ate at the hibachi resturant for my partners birthday and that was very good. The buffet is decent. The property is very nice and well maintained. One suggestion is that there is better entertainment for adults looking to get into something after hours. The music at the club was lack luster and the pools close at 7pm. Other than that our stay overall was good. We had a short stay (3 nights) and did exursions two of those days. "

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"Food is not as great with the other hotels I stayed in Punta Cana "

"Had a great time at this resort. "

"We stayed for 5 days as a party of 7 (3 generations: 4 adults and 3 children) over Spring break 2026. It was our first visit to the Fantasia resort. Being VIP Expedia members, we received a room upgrade with 2 connecting rooms and a castle/pool view. We loved our stay. The rooms were clean, the beach is beautiful, and the staff was very friendly and helpful. We used the resort app to make restaurant reservations and ask for extra blankets. The only minor issue was the softness of the pillows, which I hope will change once Hyatt starts managing the resort. We loved our stay and our kids are asking us to come back next year."

"If you like a good service don’t choose this place, they have a few foreign workers which have a very bad manners and poor service skills, they can make your day miserable, besides that the resorts is huge and well distributed have bars and food for all over the place "