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"Amazing"

"The staff are fantastic! Room is huge with great walk in shower! The balcony is awesome with a jacuzzi tub that, when working, is wonderful( did not work properly and no service ever showed up to fix). There are some things that need to be worked on for communication with non bilingual guests. We had an issue with transportation that created inconvenience and stress that was a result of security issues. It was handled well by staff when we reported it. Pools are nice the entertainment staff are fabulous Overall the family property is in need of upgrades however is still a value for what we paid I will only return to the adult only property as I did experience an unfortunate situation involving room next to ours! "

"Excellent service, clean room and property is amazing "

"Restaurants are good. Just the reservation system needs to be improved - you need to line up at the booking desk between 9am-4pm to make reservation. Many guests don't look at the menu before lining up. They browsed through the menus at the desk one by one and then decide which restaurant to reserve on which night. This makes the wait time very long. They should implement reservation using their Melia App. And you may not be able to go to certain restaurants during your stay because their capacity and open hours are not enough to fulfill all the requests. The nightly entertainment was a big plus for our stay. However the day programs are not always on time. Sometimes you just wonder if it will "happen" or has been cancelled. The resort has a great courtesy allowing us who have a late flight to use their facilities and buffet after checking out. We enjoy ourselves a couple more hours before heading to the airport."

"Our room was very clean. The bed was probably the most comfortable hotel bed I’ve slept in. Staff was very helpful. Unlike other all inclusive resorts, the food was incredible and the drinks were not watered down. Janna was our concierge and she was amazing. Will definitely be booking Breathless again."

"For first time the experience was awesome. I went with my family (husband, kids and parents) we enjoyed it. Some inconveniences that it could solved but rather than that everyone and everything it was nice."

"Everything was good except the check in...we waited almost over hour to check in....i think to expedite check in they should hand any paoerwork that needs to be filled out ahead of time...maybe change the check in procedure...etc you loose almost half a day just to check in...."

"Our experience at this resort was mixed. Sadly, most of the staff was disappointing and often appeared unmotivated. Basic resort amenities such as toothpaste and toothbrushes were not provided; instead, we were told to purchase them from the gift shop, which was frustrating. The food options were also disappointing. The meals were very repetitive with limited variety from day to day. In addition, the plates at the buffet were almost always dirty and did not appear properly cleaned. I also became ill with food poisoning, which I strongly suspect came from the vegetarian burger at the American Country restaurant. One of the resort’s highlights is the wide variety of pools available. Many pools in different locations. The children’s pools were amazing, featuring slides and various water sprinklers. Adults could enjoy pools with swim up bars and music, creating a lively and enjoyable atmosphere. A wide variety of entertainment and activities for children, and the water park was a great addition. The resort grounds were extremely clean. Staff frequently wiped down common areas and consistently provided fresh, clean towels at the pool. The resort offers plenty of beach chairs, and the ocean view is truly incredible. However, umbrellas should be provided and there was very little nighttime entertainment for adults. One standout experience was with Carlos (Carlito) at the front desk. He was excellent, accommodating & made the process easy at check out. "

"Great family friendly hotel. Great amenities, food amazing and staff very helpful and attentive to details. Hardly recommended, we’re def coming back "