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Candlewood Suites Houston NW - Willowbrook, an IHG Hotel

2.5 star property
Hotel with free parking, near Willowbrook Mall

Choose dates to view prices

Reviews

7.8 out of 10
Good

Popular amenities

  • Kitchen
  • Pool
  • Gym
  • Pet friendly
  • Housekeeping
  • Laundry

Room options

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About the neighborhood

Map
8719 Fm 1960 West, Houston, TX, 77070

What's nearby

  • Aerodrome - 13 min walk - 1.2 km
  • Houston Methodist Willowbrook Hospital - 18 min walk - 1.6 km
  • Willowbrook Mall - 20 min walk - 1.7 km
  • Sam Houston Race Park - 4 min drive - 6.0 km
  • Vintage Park - 5 min drive - 7.5 km

Getting around

  • Houston Station - 27 min drive
  • George Bush Intercontinental Airport (IAH) - 21 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪McDonald's - ‬15 min walk
  • ‪Hooters - ‬17 min walk
  • ‪P.F. Chang's China Bistro - ‬20 min walk
  • ‪Starbucks - ‬13 min walk

About this property

Candlewood Suites Houston NW - Willowbrook, an IHG Hotel

Hotel near Willowbrook Mall
You can look forward to a grocery/convenience store, a terrace, and a playground at Candlewood Suites Houston NW - Willowbrook, an IHG Hotel. Stay connected with free in-room WiFi, and guests can find other amenities such as dry cleaning/laundry services and a 24-hour gym.
You'll also enjoy the following perks during your stay:
  • An outdoor pool
  • Free self parking
  • A computer station, smoke-free premises, and an elevator
  • A TV in the lobby, a 24-hour front desk, and a front-desk safe
Room features
All 83 rooms have comforts such as air conditioning and separate sitting areas, as well as perks like free WiFi and safes.
Other conveniences in all rooms include:
  • Bathrooms with shower/tub combinations and free toiletries
  • TVs with premium channels and DVD players
  • Separate sitting areas, kitchens, and full-sized refrigerators/freezers

Languages

English, Spanish

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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: WiFi (surcharge); wired internet (surcharge)

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • 24-hour gym
  • Outdoor pool
  • Playground
  • TV in common areas

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • Laundry facilities
  • Outdoor pool
  • Playground

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Laundry facilities
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 24-hour business center
  • Computer station

Outdoors

  • Barbecue grill
  • Picnic area
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • Built in 2009
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • DVD player
  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Kitchen
  • Microwave
  • Stovetop

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per accommodation, per stay (maximum USD 150 per stay)
Service animals are welcome, and are exempt from fees
2 total (up to 80 lbs per pet)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Pet fee: USD 75 per accommodation, per stay (maximum USD 150 per stay)
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards; cash is not accepted

We should mention

Pool access available from 10:00 AM to 10:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Candlewood Suites Houston NW
Candlewood Suites Houston NW Willowbrook
Candlewood Suites Houston Willowbrook
Candlewood Suites NW Willowbrook
Candlewood Suites NW Willowbrook Hotel
Candlewood Suites NW Willowbrook Hotel Houston
Candlewood Suites Willowbrook
Candlewood Suites Willowbrook Houston
Candlewood Willowbrook
Candlewood Suites Houston NW Willowbrook Hotel
Candlewood Suites NW

Frequently asked questions

Does Candlewood Suites Houston NW - Willowbrook, an IHG Hotel have a pool?

Yes, this property has an outdoor pool. Pool access is from 10:00 AM–10:00 PM.

Is Candlewood Suites Houston NW - Willowbrook, an IHG Hotel pet-friendly?

Yes, this hotel allows pets (limit 2 total) with a maximum weight of up to 80 lbs per pet. There's a fee of USD 75 per accommodation, per stay. Service animals are exempt from fees.

How much is parking at Candlewood Suites Houston NW - Willowbrook, an IHG Hotel?

Self parking is free at this property.

What time is check-in at Candlewood Suites Houston NW - Willowbrook, an IHG Hotel?

Check-in start time: 3:00 PM; Check-in end time: anytime.

What time is check-out at Candlewood Suites Houston NW - Willowbrook, an IHG Hotel?

Check-out is at noon.

Where is Candlewood Suites Houston NW - Willowbrook, an IHG Hotel located?

Located in Willowbrook, this hotel is within 1 mi (2 km) of Aerodrome and Willowbrook Mall. Houston Methodist Willowbrook Hospital and Stone Moves Indoor Rock Climbing are also within 2 mi (3 km).

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Candlewood Suites Houston NW - Willowbrook, an IHG Hotel Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 89 out of 203 reviews
Rating 8 - Good. 45 out of 203 reviews
Rating 6 - Okay. 33 out of 203 reviews
Rating 4 - Poor. 14 out of 203 reviews
Rating 2 - Terrible. 22 out of 203 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10

The corridor was smelly. I did not like that.
Stayed 1 night in Jun 2022

2/10

I liked absolutely nothing. Customer service was poor, the area was horrible, amenities were not anything special. Our room had a torn screen like someone crawled out the window. The blankets in our beds had blood on them. And when we asked for extra towels for the pool we were told we had towels in our room. So this stay was absolutely horrible. Will never be staying here again or even recommend it to anyone!!!
Stayed 1 night in Jun 2022

2/10

No one came to clean no new sheets or towels the whole stay. Place smelled like cigarettes. I payed way to much for what I got
Stayed 3 nights in May 2022

10/10

My husband and I were attending a nephew’s high school graduation. We mostly spent our time with family so the room was used for sleeping only. The room was clean and the space was comfortable. The shower had a massage setting and the water pressure was good. Checking in/out was quick and easy. The entrance is a bit confusing. It’s one long driveway between another hotel and a car lot. This was also an advantage of no traffic noise. Overall a good stay and the price was good. I would stay there again.
Stayed 2 nights in May 2022

8/10

Everything was fine except they did nit refund my 50 dollar deposit
Stayed 1 night in Apr 2022

2/10

Stayed 2 nights in Apr 2022

10/10

The staff was super friendly and helpful! GREAT CUSTOMER SERVICE!
Stayed 1 night in Apr 2022

10/10

This was my second Time been here it was excellent no problem, Good environment and good parking too. My stay was great
Stayed 4 nights in Apr 2022

10/10

Stayed 1 night in Apr 2022

2/10

Stayed 1 night in Mar 2022

4/10

Roaches in room. I stayed a week and never had clean towels or house keeping once. The entrance is is sometimes annoying as there’s a car dealership right when you turn in so you have to be careful entering and exiting so you don’t get hit or hit someone!
Stayed 2 nights in Jan 2022

6/10

Great place to stay except 2 nights out of the week I have stayed I woke up to finding a roach on my pillow!
Stayed 3 nights in Jan 2022

4/10

Charged an unfair amount to check in early.
Stayed 1 night in Jan 2022

10/10

Lovely and excellent , Good staff and good environment
Stayed 7 nights in Jan 2022

10/10

Front desk girl was really nice.
Stayed 1 night in Dec 2021

10/10

It was clean and Very quiet!
Stayed 3 nights in Nov 2021

10/10

Stayed 2 nights in Sep 2021

6/10

Stayed 5 nights in Aug 2021

10/10

Liked everything no Complaints will book with them every time while visiting Houston
Stayed 2 nights in Jul 2021

2/10

Good check-in desk attendant. Air conditioner not working. Sleep very little. I want all my money back and $25 I was charged for incidentals.
Stayed 1 night in May 2021

2/10

Nothing my ac was broken in my room gave a fan but its may so you know the stay a very day miserable thanks I have to pay your money to be uncomfortable I am very much unpleased
Stayed 2 nights in May 2021

6/10

Terrible to get out of
Stayed 1 night in May 2021

8/10

Stayed 1 night in May 2021

2/10

Stayed 1 night in May 2021

10/10

Stayed 1 night in May 2021