2/10 Terrible
Crystal P.
1 May, 2024
Liked: Cleanliness
NOT LOCATED DOWNTOWN: Nice house, misrepresented location, terrible check-in process
LOCATION MISREPRESENTED. This property is NOT LOCATED in DOWNTOWN Houston as presented on VRBO (which is where I needed it to be, close to the Art District and Convention Center). You are not provided with the real location until 3-5 days before your arrival, which is well past the refund date and after they have already collected ALL of your money.
OUTSIDE OF DOWNTOWN. This property is actually located in a brand new development that is still under construction about 20-45 minutes for downtown depending on traffic.
CLEAN, MINIMALIST HOUSE - NOISY. The house itself is lovely, brand new, clean and well apportioned for a rental. IF I had been sight-seeing in both Galveston and Houston, this would have been a great location for a larger family or three small families to make a home base except for the construction truck/noise starting at at 5am. The drive-through Starbucks near the community entrance and the nice gas station near the exit were both great.
THE OPPOSITE OF ACCOMMODATING. The property manager is difficult to work with and difficult to reach. He was supposed to send a contract via text or email (which wasn't clearly communicated) but he never did until after check-in time. He only works during the day so if you arrive late for some reason, and he hasn't followed through on his end, you won't be able to access the property!
Crystal P.
Stayed 4 nights in Apr 2024