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"Lovely quality hotel with great attentive staff. Easy walking distance into Bath. So great location. The pool and spa area is looking a little tired. Some of the mosaic tiles are missing around the outside pool and because of this my hair was pulled a bit when it got caught in one of the gaps. Would be good if this is looked into "

"Good central location!"

"All the usual high end hotel amenities plus quality, character, style, history and very English. Stayed several times. Just finishing my 5th week."

"Great hotel - all details considered to offer great guest experience "

"When we arrived, we were told that they did not hold a booking for us, as Expedia had cancelled our booking!!. It took over 4 hours for the hotel, myself and a guy from Expedia in the USA to semi resolve the issue. The hotel were wonderful, Expedia were blatant liars as they told the hotel that they had informed us of the cancellation, and had booked us into another hotel. Shame on you Expedia!! As the hotel had restricted accommodation left for our visit, we had to rearrange via Expedia to stay in another hotel for part of our stay. Unlikely to be using Expedia again which is very unfortunate as we have used them on numerous occasions over the years."

"Beautiful hotel, lovely rooms, fantastic spa"

"Great value for money located right in the city centre. The staff throughout the stay were all fantastic- both friendly and professional. The room itself was a junior suite, I was unsure about not having a window, but the room was so quiet and comfortable we slept well. Lovely shower, toiletries and drink making facilities - very nice to have oat milk sachets. Breakfast was ideal, nice healthy options and drinks included. Overall very impressed and will definitely stay again. "

"Loved it"

"Great hotel in convenient location "