Search Vacation Homes in Hurstbourne

"When I got there I was charged a deposit fee which I don't remember reading about when I made my reservation. I was told it would be refunded within 5 days after my stay, but this was still an inconvenience that I did not know to plan for. My first room was dirty. When I walked in, the refrigerator was left open. There was still small pieces of trash on the floor and on the desk. The counters had greasy looking smudges on them. There were no clean towels in the room. I asked for a new room. On the first morning of my two day stay, the breakfast there was rock hard biscuit, gravy, and potatoes. The lids covering the food also looked filthy. There was a waffle maker, but none of the plates were big enough for the waffles. On the second morning, the steamer that held the biscuits, gravy and potatoes the previous morning were empty. Once again, no plates big enough to hold the waffle. My only option was a single packet of peanut butter, two donuts, and a slice of bread. When I asked if more food would be put out, I was told that was it. This was an hour and a half before they ceased serving breakfast. Yes, it is a cheap hotel, but they don't truly offer what they promise in the description."

"The staff was extra helpful and pleasant "

"Nice hotel and clean nice people 🙏❤️"

"There are better hotels in the area for about the same price. Parking was $30 a night and that was unexpected. The hotel has a smokey scent, which i think is intended but it was very unpleasant and just smelled like campfire to me. The room is cramped when you try to use the luggage carrier in and out. And, since we stayed for 5 nights, the rooms didn't have enough drawers for us both to unpack. They were the most shallow drawers ever, wouldn't close with a sweater in them!"

"Clean quiet close to Louisville plenry of parking"

"Na"

"Great location and price During a winter storm they were allowing some homeless into the lobby to get warm and get pastries and coffee- I thought that was nice "

"I was very frusterated with the check-in process and the staff. We booked this hotel to have 2 queen beds and then at check-in which was just before 10pm at night they tried to tell me that they did not have any double queen rooms available and that I was getting switched into a kind room (which was a less expensive room then the one I booked). Never once did they say anything about me getting money back since they were putting me into a different room then what I originally paid for. I asked to speak to a manager and the girl just kept disappearing for long lengths of time and then would come back without a manager. She did this several times and finally came back saying that they magically found a double queen room after all. It seemed like they were trying to hustle us into a different (less expensive) room type so that they could sell our double queen room to someone else for more money. Once again, they were trying to move me to a king room that was less expensive without offering any type of money back for it. I then asked for a manager to contact me which never happened until I had to ask several times for it. We were supposed to be staying at this hotel again in April for 3 nights and I just canceled our stay and rebooked at the Gault House in hopes of having a better customer service experience. I will say that the hotel was very clean and looked very nice though, I just was not happy with how the staff handled us and tried to hustle us out of our room."

"The location was great! By everything we needed. "